Senior BMS Support Engineer

Senior BMS Support Engineer East of England & Western Home Counties Are you an experienced BMS Support Engineer looking for a role where your technical capability is genuinely valued, your development is supported, and you can work on a broad range of building management systems across service, upgrades and diagnostics? Our client is one of the world’s largest independently employee-owned BMS companies, delivering high-quality Building Energy Management System solutions across a wide range of commercial and critical environments. Due to continued growth, they are now seeking a Senior BMS Support Engineer to join their established service and support team covering the East of England and Western Home Counties region. This is an excellent opportunity for a technically capable engineer who enjoys fault-finding, problem-solving, and customer interaction, while also wanting exposure to upgrade and modernisation projects rather than purely reactive service work. The successful candidate will undertake planned preventive maintenance, diagnostics, and support activities for a variety of BMS and control systems in line with agreed service level agreements. The role will also involve delivering turnkey upgrade solutions ranging from controller replacements through to larger BMS system upgrades and improvement works. You will also respond to customer callouts and technical issues, systematically identifying faults, resolving system problems and ensuring clients receive a high standard of technical support and service delivery. This position would suit someone who enjoys a varied role that combines technical support, software and controls diagnostics, customer-facing service engineering and project upgrade activities. Key Responsibilities * Carry out planned preventative maintenance on BMS systems * Diagnose and resolve hardware and software faults across building control systems * Respond to reactive service calls and system failures * Deliver controller replacements and BMS upgrade projects * Undertake system modifications, improvements and optimisation works * Liaise directly with customers and provide a high level of technical support * Produce clear service documentation and technical reports * Ensure all works are completed safely and in accordance with company standards and SLAs Experience & Technical Requirements Applicants should have experience working within the Building Management Systems / Building Controls industry and possess strong diagnostic and fault-finding capabilities. Experience with the following systems is highly desirable: * Distech Controls * Trend including current and legacy products Experience with any of the following would also be advantageous: * Tridium * Siemens * Schneider Electric * Cylon Requirements * Proven BMS service/support engineering experience * Strong diagnostic and fault-finding skills * Ability to systematically troubleshoot technical issues * Good customer-facing and communication skills * Full UK driving licence * PC literate and comfortable working with BMS software and associated systems What’s on Offer? * Opportunity to join a successful BMS business with strong Employee Value Proposition * Strong team culture focused on collaboration and wellbeing * Varied technical work across service, support and upgrade projects * Long-term career development opportunities within the smart buildings and BEMS sector * Exposure to a broad range of BMS technologies and customer environments If you are an experienced BMS Support Engineer looking for a long-term opportunity with a highly respected organisation in the building controls sector, APPLY NOW. APPLY NOW! You must have a Right To Work in the UK - No sponsorship is available Please note that, unfortunately, any applicants without the relevant work experience or the Right To Work in the UK will be unsuccessful. Crucial People operates as both an Employment Agency and an Employment Business