Operations and Customer Experience Manager

Join this specialist travel company who are the leaders in adventure fundraising challenges. Dealing with all the operations and client management. Hybrid with their offices in London paying up to £43K.

Operations and Customer Experience Manager, Responsibilities

Trip logistics: Manage suppliers, logistics, trip budgets

Participant journey: Owning the journey from registration through fundraising and trip readiness to successful challenge completion and post-trip follow up

Proactive support: Monitor cohort activity, challenge leader engagement and fundraising

Operations and Customer Experience Manager, Skills Required

A hands-on travel operations manager with strong customer experience skills

Alternatively strong groups operations experience

Confident with systems and Excel

Additional Information

Paying £33K - £43K depending on experience

Hybrid 2 days in the office Mon and Thur

Offices based central London

Working Mon - Fri 09.00 - 17.30

Able to take out of hours phone 4-5 weeks a year, allowance paid

24 days hol + bank holidays

Free trip approx every 18 months

To apply for this Operations and Customer Experience Manager please either apply online, email your c.v to (url removed) or call Amy on (phone number removed) quoting Ref: AM61002