Customer Service Manager

Customer Services Manager | Manchester (on‑site) | £30,000 - £35,000 My client, a well‑established luxury brand is looking for a Customer Services Manager to join their team in Manchester City centre. This is a hands‑on leadership role where you will oversee day‑to‑day operations, lead a small team, and ensure an exceptional customer experience at all times. Role and Responsibilities: Lead the Centre team to deliver consistently high customer service standards Build strong relationships with clients and ensure their needs are met Oversee day‑to‑day building operations, ensuring the Centre is always well‑presented, safe and running smoothly Manage customer renewals and support retention across the Centre Conduct tours for prospective clients and promote the Centre effectively Support team development through regular coaching and performance management Ensure compliance with all operational and health & safety proceduresEssential Skills: Experience in a customer‑facing, commercial environment Previous team leadership or management experience Strong communication and relationship‑building skills Highly organised with strong attention to detail Confident, proactive and able to remain calm under pressure Good IT skills and the ability to manage multiple prioritiesPackage: £30,000 - £35,000 salary 25 days holiday Company benefits Opportunities for training and development