CRM Senior Manager

Senior CRM Manager - D2C E-commerce Agency London (3 days per week) | Up to £67,000 + benefits and shares Join a fast-growing retention agency that helps some of the UK's most exciting D2C brands scale through smarter CRM and email strategy. Working with brands like leading confectionery, lifestyle and jewellery names, you'll lead the CRM function across multiple client accounts - shaping strategy, mentoring a small team, and driving measurable results. Lead and develop a team of 3 CRM specialists Own CRM strategy and execution across 20+ D2C e-commerce clients Oversee all campaign performance and CRM KPIs Collaborate with designers, copywriters, and account managers to deliver exceptional client outcomes Act as the go-to CRM expert, helping elevate data-driven strategy across the agency Strong CRM and retention expertise , ideally in e-commerce Data-driven mindset - comfortable talking metrics like CLTV, ROI, and conversion rates Agency background or experience working across multiple brands People-first, growth-focused culture with a collaborative office Work with some of the UK's most exciting D2C brands EMI share options, free laptop, and clear career progression (Head of CRM roadmap) 1️⃣ 45-50 min technical interview (CRM strategy & knowledge check) 2️⃣ Informal coffee chat + team meet (culture & approach)