Senior Service Delivery Manager - Liverpool

Senior Service Delivery Manager – Liverpool

Renowned law firm is seeking a highly capable, positive and operationally focused Senior Delivery Manager to work closely with the COO and Head of Liverpool and support the Liverpool office’s operations. This role will support the COO and Business Professional functions.

• Salary to £100,000
• Hybrid working
• Fantastic employee benefits

Senior Service Delivery Manager – Liverpool key Responsibilities:

• Support the COO and Head of Liverpool 0ffice in the management of the Liverpool office and the forward-looking strategy for the Liverpool office. Research various entities using a variety of internal and third-party resources.
• Act as a trusted adviser and thought partner to the COO and other senior stakeholders on matters of operational performance, people, and change in respect of the Liverpool office.
• Foster effective working relationships with fee-earners, and business professionals across the Liverpool office, maintaining a visible and accessible leadership presence. Leading on internal networks within the office.
• Support functions with service standards, turnaround times and client satisfaction as required.
• Change and integration support – acting as a Liverpool anchor for integration implementation and cross border alignment.
• Act as the primary point of contact for office-wide ...