Dental Receptionist-Treatment Coordinator

We are looking for an experienced Dental Receptionist/Treatment Coordinator. The practice is fully private. They are located in the heart of the Harley Street medical district.We are seeking an enthusiastic, friendly, and hard-working person to join lovely team! Job Overview for Dental Receptionist/Treatment Coordinator Full-time 40 hours in 5 days Monday - Friday (shifts required depending on rota: 07:30-16:30 and 09:30-18:30) Requirements for Dental Receptionist/Treatment Coordinator * Experience in working at a private dental practice (preferably 3 years ) * Understanding of procedures and workflow * Experience with dental software; ideally SOE * Proficient knowledge and computer literacy in all Microsoft Office programmes such as Word, Excel, Outlook The main duties involved but not restricted to Dental Receptionist/Treatment Coordinator * Opening reception, logging in and switching on * Warmly greeting and acknowledging patients as they arrive * Ensure the consistent delivery of an excellent ‘patient experience’ * Answering the phone and responding to emails * Diary management, scheduling, and rescheduling patient appointments * Following daily reception checklist and highlighting tasks when complete * Setting up recalls for dental appointments * Treatment coordination: contacting patients to book for outstanding treatment and keeping track * Creating treatment plan estimates and emailing/printing for patients * Monitor the conversion of treatment plans and liaise with patients with outstanding treatment plans * Arranging for dental scans and appointments elsewhere when required * Taking payments and logging card and cash patients in book * Emailing patient invoices, completing, and filing insurance forms * Debt collecting * Formatting and emailing referral letters and x-rays/scans to external clinicians * Assist the clinical team in the delivery of high-quality and safe patient care * Managing office and stock supplies * Office duties including document filing, scanning, copying, and shredding. * Tracking lab work incoming and outgoing * Bank and post run * Cashing up and closing the reception and the building securely at the end of day * Any other duties which may be requested by the practice owner or practice manager from time to time