Site Based IT Engineer - Guildford

Our client is a global IT services company.

Job Description:

Site based engineer on a secure site at Guildford, with possible support provided at other site within the vicinity – Frimley.

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

Main responsibilities:

• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answers customer questions and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepare reports on system problem trends and issues.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile informatio...