Security Operations Centre (SOC) Operator

We're Hiring: SOC Operators - Can you stay calm when someone on the phone isn't? If you're used to dealing with people when they're distressed, frustrated or need immediate help, we'd particularly like to hear from you.

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Waterlooville
£29,374.80 per annum
42 hours per week
(4 days on, 4 off, 4 nights on, 4 off)
Overtime paid up to double time
We're looking for people who can listen, think quickly and take the right action when a situation changes. As a SOC Operator , you'll respond to incoming calls and alarms, assess and prioritise incidents and make sure the appropriate action is taken.
Our team of SOC Operator's deal with anything from a routine customer enquiry to an urgent alarm, welfare incident/concern, a potential break-in or someone needing urgent assistance.
If you are experienced in handling high volumes of calls, making quick decisions and supporting people through stressful or emotive situations, then this opportunity could be for you - You don't necessarily need a background in security.
We're particularly interested in people with experience in emergency or incident call handling, NHS or healthcare contact centres, police or public-service control rooms, emergency assistance, complaints, customer contact centres or other fast-paced environments .
As a SOC Operator, you'll need to remain calm, gather accurate information, communicate clearly and follow the correct process while helping the person on the other end of the phone. It's more than just a job and offers variety, responsibility, and the opportunity to make a genuine difference every day.
Your responsibilities will include:
Communicating with customers, colleagues, contractors and emergency services
Handling sensitive and confidential information with professionalism and integrity
Prioritising critical alarms, including fire and lone worker activations
Escalating issues appropriately and ensuring timely resolution
Dispatching emergency and security services when required
Conducting welfare checks for officers and lone workers
Responding effectively to changing priorities and incidents
Monitoring CCTV systems and alarm activations, managing mobile alarm callouts and coordinating responses and, monitoring gas detection and safety systems
Please note - The responsibilities listed here aren't the full picture - but they give you a good sense of the role. xwzovoh

Job requirements

What We're Looking For
The right to work in the UK with a 5-year checkable history
Must live within a 45-to-50-minute commute distance to the site
Strong customer service skills and a genuine passion for helping others
Excellent written and verbal communication skills in English – able to communicate with people from a wide range of backgrounds and at all levels
The ability to remain calm and make decisions under pressure
High levels of integrity and professionalism when handling sensitive information
A flexible approach to working days, nights, weekends and public holidays
Strong organisational skills and attention to detail
A punctual, reliable and trustworthy approach to work
More Than a Job
At Securitas, your contribution is valued, your development is supported, and your future matters. If you can bring enthusiasm, professionalism, and a commitment to excellent service we want to hear from you.
Apply today and build your career with a global leader in security services