PCN Manager Waterside Health Network

Job summaryWaterside Health Network Primary Care Network (PCN) is looking to recruit a PCN Manager to support the member GP practices in administering the PCN contract. The PCN Manager is a key leadership role, responsible for supporting the delivery of PCN objectives, contractual requirements, coordinating services, project management, managing PCN workforce allocation, and improving patient access across. They will work independently and support the Clinical Directors and practice management teams in the execution of the PCN Direct Enhance Service contract.This is a great opportunity and there has never been a more exciting time to start working in PCN primary care, as we further develop our PCN and work towards becoming a Health Care Neighbourhood, explore new ways of working to deliver a quality healthcare service for the future. The role will require collaboration with GP practices, NHS partners, and wider stakeholders to ensure high-quality, sustainable primary care services. The applicate must have knowledge or experience of Primary Care. If you are considering applying for this role please contact the PCN Manager Steve Bates Email: stephen.bates1@nhs.net or Direct dial : 07421825860 for an informal conversation.Main duties of the jobThe PCN is looking for someone with a good knowledge and understanding of Primary Care who can manage the delivery of a number of projects across all of the PCN practices. You will be self-motivated with a pragmatic can-do approach. You will work independently within a supported environment. The role is pivotal in leading the PCN to improve the quality of care and operational efficiencies, requires motivation and passion to deliver an excellent service within general practice. The role will predominantly provide primary support to our GP practices in the delivery of the PCN DES Contract.1. Strategic Leadership & PCN Business Planning: Leading development, delivery of a PCN strategy. Translate DES requirements into clear operational plans with measurable outcomes. Lead PCN related workstreams.2. Programme & Transformation Management:Lead planning, implementation and evaluation of transformation programmes including personalised care, digital and data initiatives, workforce development and neighbourhood level projects. Develop programme documentation, risk logs, delivery plans and progress reports.3. Workforce Leadership:Provide overview of PCN ARRS staff. Support ARRS staff to work consistently across practices, embedding standardised processes and shared operating models.4. Practice Engagement & Relationship Management5. Partnership Working & neighbourhood Integration6. Data, Reporting & Performance7. Governance & Quality ImprovementAbout usWaterside Health Network Primary Care Network (PCN) consists of 7 GP practices providing GP Primary Care services to 71,000 patient population. The operating model of the PCN preserves practice-level independence. Patients registered within the network remain with their individual GP surgeries. They continue to access day-to-day general medical consultations, physical examinations, and routine prescriptions through their registered practices. The network operates behind the scenes supporting by conducting improvement projects, weekend and evening clinics, specialised chronic disease management programs and working with system partners.DetailsDate posted09 September 2026Pay schemeOtherSalary Depending on experience ContractPermanentWorking pattern Full-time, Part-time, Flexible working Reference numberA1911-26-0000Job locations53 Damerel ClosePlymouthPL1 4JZUnited KingdomJob descriptionJob responsibilitiesThe Primary Care Network (PCN) Manager is a lead role within a complex environment of primary care management. They will deliver on a wide range of business, data submission, transformation and improvement initiatives across the PCN primary care locality providing strategic transformation support and leadership. The PCN manager will be instrumental in progressing its PCN development plan. This role will work with member practices to break down challenges to implementation across our population. The PCN manager will develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration with the broader community services as our neighborhood develops.The PCN manager will be responsible for managing agreed projects with a focus upon developing the partnerships across primary care, community services, social care, mental health, the voluntary sector and secondary care that are enabling on-going Multi Disciplinary Team (MDT) development.The PCN manager will be responsible for disseminating new information across the member practices and tasked with coordinating shared learning events. They will actively support integrated neighbourhood ways of working whilst promoting standardisation for efficient purposes.This role will be outward looking to help secure our resilience by actively seeking development opportunities and by coordinating proposals.The PCN manager will be essential in supporting recruitment to PCN roles under the additional roles reimbursement scheme and integrating new roles into our primary care teams and supporting new staff.The following are the core responsibilities of the PCN manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:a. To work as part of a multi-disciplinary team and to provide day-to-day managerial supervision to the PCN by leading and supporting quality improvement and performanceb. To support recruitment, induction and training of new PCN staff and to ensure that all have the appropriate qualifications, registrations, training, accreditation and requisite skills to undertake the duties required of them at each practicec. To work closely with the relevant teams and practices to support network implementation and standardisation of agreed service change, contracts, policies, pathways and quality improvement whilst acting as the point of contact for PMs with regard to delivery of a PCN project/schemed. To liaise and work with different practices on an ad-hoc project basise. To be accountable for all projects and to ensure patient safety and quality of care is always considered and establish necessary monitoring and tracking processesf. To help staff within the PCN to understand and support the delivery of its strategic objectives and outcomes frameworkg. To collate feedback/analysis data on behalf of the PCN to report to the ICBh. To co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCNi. To provide management oversight at board/strategic meetingsj. To develop and run administrative systems for the PCN collaboration projectsk. To work alongside PMs within the PCN for the setting up and maintaining of new financial systemsl. To monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of the PCN and to ensure that all claims are submitted in good time and payment made and receivedm. To ensure financial risks are recognised and appropriate action takenn. To monitor expenditure, plan and monitor income and cash flow to ensure that income is maximised and that funds are available as required and practice allocation of resources if fair and equitableo. To present financial plans, strategic goals and any monitoring information and reports to the PCN on a regular basisp. To ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional standards from GMC/BMA and LMC guidanceq. To review any latest guidance and to liaise with both PCN staff and PM to ensure that all are aware of and conform to NHS E, NICE, CQC requirementsr. To manage risks and issues with supporting outcomes. These are to be reported to the PCN clinical directors. To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as requiredt. To work with the PCN clinical director for strategic and operational planning processes to support the PCNs objectivesu. To support delivery of IIF, incentive schemes, and other quality or cost effectiveness initiativesv. To maintain a business development planw. To maintain a business continuity planx. To develop yourself and the role through participation in training and service redesign activities.y. To undertake all mandatory training and induction programmesz. To contribute to and embrace the spectrum of clinical governance Job description Job responsibilitiesThe Primary Care Network (PCN) Manager is a lead role within a complex environment of primary care management. They will deliver on a wide range of business, data submission, transformation and improvement initiatives across the PCN primary care locality providing strategic transformation support and leadership. The PCN manager will be instrumental in progressing its PCN development plan. This role will work with member practices to break down challenges to implementation across our population. The PCN manager will develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration with the broader community services as our neighborhood develops.The PCN manager will be responsible for managing agreed projects with a focus upon developing the partnerships across primary care, community services, social care, mental health, the voluntary sector and secondary care that are enabling on-going Multi Disciplinary Team (MDT) development.The PCN manager will be responsible for disseminating new information across the member practices and tasked with coordinating shared learning events. They will actively support integrated neighbourhood ways of working whilst promoting standardisation for efficient purposes.This role will be outward looking to help secure our resilience by actively seeking development opportunities and by coordinating proposals.The PCN manager will be essential in supporting recruitment to PCN roles under the additional roles reimbursement scheme and integrating new roles into our primary care teams and supporting new staff.The following are the core responsibilities of the PCN manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:a. To work as part of a multi-disciplinary team and to provide day-to-day managerial supervision to the PCN by leading and supporting quality improvement and performanceb. To support recruitment, induction and training of new PCN staff and to ensure that all have the appropriate qualifications, registrations, training, accreditation and requisite skills to undertake the duties required of them at each practicec. To work closely with the relevant teams and practices to support network implementation and standardisation of agreed service change, contracts, policies, pathways and quality improvement whilst acting as the point of contact for PMs with regard to delivery of a PCN project/schemed. To liaise and work with different practices on an ad-hoc project basise. To be accountable for all projects and to ensure patient safety and quality of care is always considered and establish necessary monitoring and tracking processesf. To help staff within the PCN to understand and support the delivery of its strategic objectives and outcomes frameworkg. To collate feedback/analysis data on behalf of the PCN to report to the ICBh. To co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCNi. To provide management oversight at board/strategic meetingsj. To develop and run administrative systems for the PCN collaboration projectsk. To work alongside PMs within the PCN for the setting up and maintaining of new financial systemsl. To monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of the PCN and to ensure that all claims are submitted in good time and payment made and receivedm. To ensure financial risks are recognised and appropriate action takenn. To monitor expenditure, plan and monitor income and cash flow to ensure that income is maximised and that funds are available as required and practice allocation of resources if fair and equitableo. To present financial plans, strategic goals and any monitoring information and reports to the PCN on a regular basisp. To ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional standards from GMC/BMA and LMC guidanceq. To review any latest guidance and to liaise with both PCN staff and PM to ensure that all are aware of and conform to NHS E, NICE, CQC requirementsr. To manage risks and issues with supporting outcomes. These are to be reported to the PCN clinical directors. To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as requiredt. To work with the PCN clinical director for strategic and operational planning processes to support the PCNs objectivesu. To support delivery of IIF, incentive schemes, and other quality or cost effectiveness initiativesv. To maintain a business development planw. To maintain a business continuity planx. To develop yourself and the role through participation in training and service redesign activities.y. To undertake all mandatory training and induction programmesz. To contribute to and embrace the spectrum of clinical governance Person Specification Experience EssentialStrategic understanding and/or experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector.Understanding of the governmental policy direction for primary, community and secondary care. Good practical and conceptual knowledge of healthcare improvement methods and practices. Experience of managing accounting procedures including budget and cash flow forecasting.Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians.Ability to develop business cases.Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.Be flexible and able to manage sudden and unexpected demandsEffective time management (planning and organising).To be a strategic thinker and planner with the ability to consider and act upon complex issues.To be able to prioritise own work effectively and to direct activities of others.Demonstrate personal accountability, emotional resilience and work well under pressure.Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct .Ability to use own initiative, discretion and sensitivity.Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity . Ability to use own initiative, discretion and sensitivity.Flexible and cooperative.Ability to identify risk and assess/manage risk when working with individuals . Sensitive and empathetic in distressing situations.Able to provide leadership and to finish work tasks.Problem solving and analytical skills.Ability to maintain confidentiality.Professional calm and efficient manner. Effective organiser, influencer and networker. Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.DesirableExperience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices.Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services and the standard GP contract.Experience of performance management, including appraisal writing, staff development and disciplinary procedures.Experience of workforce planning, forecasting and development.Experience of identifying and interpreting governmental policy. Person Specification Experience EssentialStrategic understanding and/or experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector.Understanding of the governmental policy direction for primary, community and secondary care. Good practical and conceptual knowledge of healthcare improvement methods and practices. Experience of managing accounting procedures including budget and cash flow forecasting.Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians.Ability to develop business cases.Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.Be flexible and able to manage sudden and unexpected demandsEffective time management (planning and organising).To be a strategic thinker and planner with the ability to consider and act upon complex issues.To be able to prioritise own work effectively and to direct activities of others.Demonstrate personal accountability, emotional resilience and work well under pressure.Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct .Ability to use own initiative, discretion and sensitivity.Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity . Ability to use own initiative, discretion and sensitivity.Flexible and cooperative.Ability to identify risk and assess/manage risk when working with individuals . Sensitive and empathetic in distressing situations.Able to provide leadership and to finish work tasks.Problem solving and analytical skills.Ability to maintain confidentiality.Professional calm and efficient manner. Effective organiser, influencer and networker. Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.DesirableExperience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices.Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services and the standard GP contract.Experience of performance management, including appraisal writing, staff development and disciplinary procedures.Experience of workforce planning, forecasting and development.Experience of identifying and interpreting governmental policy.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDevonport Health CentreAddress53 Damerel ClosePlymouthPL1 4JZUnited KingdomEmployer's websiteEmployer detailsEmployer nameDevonport Health CentreAddress53 Damerel ClosePlymouthPL1 4JZUnited KingdomEmployer's website