Community Care Manager

Community Care Manager • Magherafelt, Mid Ulster, GB

Overview

We are looking for a dedicated leader to oversee the coordination and management of domiciliary care services in Magherafelt. You will lead a care team, drive excellence and compassion in our service delivery, and promote continuous improvement and innovation in care practices.

Why join us

• Up to £2000 KPI bonus per year
• Awards for Employee of the Month, Quarter, and Year
• Accredited homecare training and leadership development opportunities
• Extra benefits including Pool Car, Free Access NI, Free uniform, paid shadowing and training, Cycle to Work scheme, Bluelight Card, wellbeing package, and local discounts

Key qualifications

• 3+ years\' experience in domiciliary care
• Full, valid UK driving licence and appropriate vehicle insurance for business purposes
• Experience leading a team
• Experience creating rosters
• Proactive, with the ability to use initiative to improve service for our service users
• Creative problem solving and obstacle resolution
• Flexible and able to work in the community to cover sickness when required
• Positive, engaging, and able to build strong working relationships
• Punctual and reliable
• Committed to a health and social care career path
• Strong planning and workload management skills

Key responsibilities and duties

• Maintain a solid relationship with the coordinator to work on development and growth in the assigned area
• Work towards business growth targets and KPIs
• Be accountable for on-call telephone services in the area, Monday to Sunday, ensuring effective management
• Direct line management of the area Care Team, including weekly workload planning, annual leave, staff sickness, supervisions, spot checks, team meetings, appraisals, and disciplinaries
• Follow internal processes and liaise with Finance and HR teams
• Ensure regular team and individual communication
• Manage the 12-week induction for new starters and conduct supervision and appraisals
• Manage and attend client reviews as required
• Interact with Care Managers and Health Trusts as required
• Oversee onboarding of new clients
• Provide emergency care assistant cover as required
• Report safeguarding or client issues to the direct Line Manager promptly
• Communicate with the Quality and Compliance team regarding NISCC and Incident Management
• Ensure quality of service and liaise with the Quality Monitoring Officer as required
• Maintain care folders monthly to a high standard with up-to-date daily records
• Support personal development of Care Team staff and address staff issues confidentially and efficiently

To undertake any other reasonable duties as required

Equal opportunity statement

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, diversity, and inclusion in the workplace and in service delivery. Applications from all communities are welcome.