Guest Experience Agent

Located in a prominent position on Shoreditch High Street, One Hundred Shoreditch has 258 bedrooms, five restaurants and bars including a breakfast restaurant, a destination cocktail bar and a rooftop bar and terrace, offering panoramic views over East London

The Guest Experience Agent

As the Guest Experience Agent, you will play a key part in creating unforgettable guest experiences, ensuring that each guest receives personalized attention and exceptional service from the moment they arrive until the end of their stay. The role will report directly to the Assistant Front Office Manager and will have a dotted reporting line to the Rooms Operation Manager at the location the position is based at.

Duties & Responsibilities

• Create memorable first impressions, warmly welcoming guests and delivering a smooth, personalised check-in experience.
• Anticipate individual guest needs, providing thoughtful recommendations, handling special requests and adding personal touches that make every stay feel exceptional.
• Be a trusted point of contact throughout the guest journey, working closely with hotel teams to coordinate requests, luggage, rooming and other arrangements seamlessly.
• Turn challenges into positive experiences, resolving guest concerns with empathy, confidence and a genuine...