Hire Desk Manager

Crewe £40,000 - £45,000 + Benefits A well-established, privately owned Tool & Plant Hire business with over 50 years of success is looking to recruit an experienced Hire Desk Manager / Deputy Operations Manager. This is a key position within a busy and successful operation. We're looking for someone with strong industry knowledge, leadership qualities, and the confidence to take ownership of day-to-day activities. The successful candidate will work closely with senior management and become an integral part of the business's future growth and success. Overview Support the day-to-day running of a busy Tool & Plant Hire operation Manage customer enquiries via phone, email, and face-to-face Process hire orders, quotations, and contracts Coordinate equipment availability, deliveries, and collections Support and supervise depot staff where required Build and maintain strong customer relationships Resolve customer queries and operational issues Assist with planning, scheduling, and resource management Support senior management with depot operations Take ownership and make decisions in a fast-paced environment Requirements Previous experience within Tool Hire, Plant Hire, Equipment Hire, or Builders Merchants Experience as a Hire Controller, Hire Desk Manager, Depot Manager, Branch Manager, Assistant Manager, or Operations Manager Strong customer service and communication skills Ability to manage multiple priorities and work under pressure Commercial awareness and understanding of depot operations Strong organisational and problem-solving skills Ability to work independently and take responsibility Hands-on, proactive approach Experience supervising staff or managing operational workflows is advantageous Salary & Benefits £40,000 - £45,000 basic salary Long-term career opportunity High level of responsibility and autonomy Stable and successful independent business Supportive and collaborative team environment Company pension scheme Holiday entitlement Free on-site parking Ongoing training and development Opportunity to become a key member of the management teamBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for