Anti Social Behaviour Officer

Anti Social Behaviour Officer

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Location: Bolton
Salary: £32,767 - £36,197(Grade 4)
Contract Type: Permanent
Benefits: Hybrid working, generous annual leave, birthday day off and much more
Join our team as an Anti Social Behaviour Officer
We are looking for someone who cares about people, fairness, and safe communities. The job title for this vacancy is Anti-Social Behaviour Officer; internally, the role is known as a Neighbourhood Safety Officer. You will help customers feel safe in their homes by addressing anti-social behaviour and tenancy breaches in a calm, practical, and supportive way. You will work with customers, colleagues, and partner agencies to find solutions that protect victims, challenge unacceptable behaviour, and prevent problems from escalating.
Key Responsibilities
Manage anti-social behaviour and tenancy breach cases from start to finish, keeping accurate records and clear action plans
Listen to customers, take clear statements, and provide regular updates and appropriate support
Work with partner agencies and support services to agree solutions that meet individual needs
Identify vulnerable customers and make referrals to relevant support services when required
Gather information and evidence to support enforcement or legal action where necessary
Use inclusive language and ensure equality, diversity and inclusion are considered in every decision
Report health and safety concerns and share learning to reduce risk
What youll need to succeed
A good understanding of anti-social behaviour and tenancy breach issues, and how they affect people
Experience working with customers or communities in sensitive or challenging situations
Strong organisation and case management skills, with the ability to prioritise work and meet deadlines
Clear and confident communication skills, both written and verbal
The ability to build positive, professional relationships and handle difficult conversations calmly
Digital skills to use everyday technology such as email, case systems, and Microsoft applications
A full, valid driving licence
What we offer
Hybrid working & flexibility supporting work-life balance
Generous annual leave starting at 27 days, rising to 32 days after 5 years plus bank holidays
Birthday day off take your birthday as paid leave xwzovoh
Buy or sell annual leave flexible options to suit your lifestyle
Local bank holiday extra day off around New Year
Enhanced maternity, paternity & adoption pay
Free on-site parking at key office locations
Employee Assistance Programme emotional wellbeing support for you and your family
Cycle to Work & Car Leasing Schemes save on tax and NI
Pension schemes with life insurance cover
Perkbox an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
Healthcare cash plan claim back costs for dental, optical, physio & more
Lifestyle discounts cashback and savings at major retailers
Learning & development opportunities grow your career
Volunteer days up to 5 paid days to give back