Diversity & Inclusion Officer

The Company

The Learning Adventure is a leading educational tour provider for school and university students, operating educational trips across the globe. The company focuses on offering bespoke itineraries that deliver prescribed learning outcomes and unique, engaging activities to inspire the next generation of global citizens.

The Learning Adventure is part of the Transforma Travel Group, a leading youth travel company. Transforma’s family of brands create culturally enriching, off-the-beaten-track, and educational adventures for travellers and students alike. Across all our brands, our mission is the same: to expand minds through transformative travel experiences.

The Role

As a Bookings Officer with TLA Sport, you’ll play a key role in delivering unforgettable sports tours while making day-to-day operations smoother for the wider team. You’ll support the full bookings process—from coordinating excursions and developing itineraries to ensuring safety audits and preparing pre-departure documentation—so that every tour runs seamlessly and every team member feels supported.

This role exists to help us keep pace with rapid growth, maintain quality across our tours, and free up capacity for the team to focus on strategic responsibilities. You’ll contribute directly to smooth delivery, strong customer experiences, and a healthy team workload.

Responsibilities:

Travel Booking and Operational Coordination:

• Book tour components in a timely manner for trips across the country including hotels, transportation, suppliers and activities.
• Manage tour bookings end-to-end, including excursions, logistics, and budgets
• Build detailed itineraries and pre-departure documents well ahead of travel.
• Accompany groups when needed to ensure delivery is on track

Quality & Compliance:

• Support the tour with any small incidents or inconveniences which arise as part of a tour.
• Resolve and record minor inquiries or complaints during tour and post-tour,
• Obtain and track safety audits for all assigned tours.
• Ensure documentation is accurate, timely, and meets internal standards

Team & Stakeholder Support:

• Work closely with the Operations Manager to manage workload and priorities.
• Provide hands-on support to colleagues and step in to solve operational needs.
• Strengthen the tour experience through communication and organisation

What We’re Looking For

We are looking for a proactive team member who:

• Has excellent attention to detail and a structured way of working
• A collaborative, can-do mindset with a willingness to go the extra mile
• Strong communication skills both written as well as spoken
• Ability to balance a reactive workload alongside ongoing projects.
• A proactive, organised approach to problem-solving and prioritization

To succeed in this role, you will likely have:

• Experience in tour operations or coordination
• Great to have, but not mandatory: Italian language skills

If you don’t meet all the above criteria but feel aligned with the role and are passionate about supporting impactful travel experiences, we still encourage you to apply!

About our working culture

What you can expect from us:

• Support: We’re committed to your professional growth and will invest time to ensure you succeed in the role.
• Opportunity: We’re a growing company with room to take on more responsibility and shape your career.
• Culture: You’ll join a fun, passionate, and globally minded team who care about what we do.
• Compensation: Depending on experience, plus other benefits as regulated in company policies.

Application Process

Interested candidates should submit their resume detailing their qualifications and interest in the position to shania.santos@transformatravelgroup.com We look forward to receiving your application!

Transforma Travel Group is an equal opportunity employer and welcomes and celebrates diversity and uniqueness in all forms