Customer Care Maintenance Technician

Job Title: Maintenance Operative 

Looking for a career where your ambition meets real opportunity?
As a Maintenance Operative with this house builder, you can step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Join?

When you join as a Maintenance Operative, you’ll benefit from:

Competitive salary
You’ll be part of a company that consistently delivers quality homes and outstanding customer satisfaction
Life Cover & Contributory Pension
Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
Committed to diversity, inclusion, and empowering your development
What is the role?

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.

Primary Responsibilities:

Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, and identify all contra-charging opportunities.
Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team.
What experience do I need?

Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
Painting and Joinery experience is required
PASMA certificate is advantageous
Excellent customer service skills
Conversant with Microsoft Office
Current CSCS Card (Construction Skills Certification Scheme)
First Aid qualification would be advantageous
Full UK Driving Licence is required