Tours & Exhibition Team Leader

We are currently working in connection with our Public Sector Client to recruit a Tours & Exhibition Team Leader in the Belfast area. This full time, temporary position consists of 37 hours per week at a rate of £10.14 per hour.

The successful candidate will be effective front‑of‑house operation, including the day‑to‑day supervision of allocated part‑time and casual Tours and Exhibition's Reception staff throughout the facility’s hours of operation, including evenings and week‑ends.

Main Duties Include

• Plan and supervise the work of all part time and casual staff at the Tours and Exhibitions Reception and to provide an initial point of contact for visitor queries.
• Carry out the relevant duties at the exhibition reception desk on the basis of the rotas developed by the Unit and to provide the highest levels of professionalism and customer care to tourists, visitors, the public, Members of Council and staff.
• Undertake a ‘concierge’ role including, having responsibility for ‘meeting and greeting’ all visitors and acting as a single point of contact for all exhibition and tour enquiries and general visitor enquiries.
• Provide general information on the exhibition themes, tours, the City Hall building and other local tourist attractions.
• Be responsible for the handling and security of cash, cheque, voucher, credit and debit card payments relating to personal sales and transactions including cashing–up, reconciliation and banking procedures.
• Manage and promote the merchandise areas, including the display, sale, rotation, replenishment and stock‑taking of merchandise.
• Operate any software and information systems supplied, including the point‑of‑sale and booking systems.
• Provide a customer ticket sales and information service in person, email, post, and by telephone using the box office system including the issuing of tickets, reservations, refunds and exchanges and to aid patrons with special requirements.
• Monitor customer numbers and behaviour informing the management team of any potential situation or incidents which may require restricting access or the removal of visitors etc.
• Experience supervising a small team of staff.
• Working in a visitor attraction providing customer service support to both local and international visitors.
• Working in a visitor attraction dealing with ticketing, cash handling and reconciliation, merchandising sales, provision of information to visitors, handling of queries and taking group bookings.
• Experience using standard office IT systems and specialist EPOS / booking systems.

For more information on this role or any other vacancy please call us on 028 9023 4324.