Account Director

Hard FM Account Director – Facilities ManagementSalary: up to £82,000Bonus: 20%Car allowanceYou will take overall accountability for the delivery of the contract, ensuring that financial, operational and contractual commitments are met and exceeded. The role will involve leading a stable, engaged team, maintaining strong client relationships and identifying opportunities to develop the contract through additional services, projects and improved commercial performance.This is a high-profile, business-critical environment where service excellence, compliance and strong stakeholder management are essential. The successful candidate will need to balance commercial priorities with operational delivery, while providing clear leadership and direction across the contract.What you’ll be doingLead and develop the contract, ensuring contractual commitments are met and exceededTake ownership of the financial plan, including revenue, margin, cost control, WIP and debt reductionIdentify opportunities for contract growth, additional services and project workBuild and maintain strong relationships with key client stakeholdersLead, engage and develop a team of approximately 23 people, including contract support staffWork with subcontractors to ensure consistent service delivery and complianceEnsure statutory, policy and contractual obligations are met through effective controls and governanceSupport health, safety and wellbeing standards across the contract and subcontractor activityManage resourcing, succession planning, training and development across the contractSupport business development activity, presentations, client visits and mobilisation where requiredWhat we’re looking forAn engineering qualification, ideally HND level or aboveProven experience at Contract Manager, Account Manager or above within technical and/or hard services FMStrong commercial and financial acumen, with experience managing revenue, margin and cost performanceExcellent client-facing communication, influencing and stakeholder management skillsExperience leading, developing and retaining operational teamsA thorough understanding of statutory compliance, governance and contract managementThe ability to balance commercial priorities with service excellence in a high-profile environmentConfidence operating within a contractual client environment, ideally with exposure to NEC contractsA proactive, resilient and politically astute approach to leadershipTr