Quality Assurance Officer

Job DescriptionWe are seeking a proactive QA Systems Officer to support and enhance our Quality Assurance systems. This role is key to ensuring compliance with industry standards including cGMP, FSSC 22000, FEMAS, UFAS, and BETA NOPS, while driving continuous improvement across site quality processes.Key ResponsibilitiesCustomer Complaints (Process Owner):Manage the end-to-end customer complaint process, including recording, investigation, resolution, and implementation of corrective and preventive actions (CAPA). Track Cost of Poor Quality (COPQ), identify trends, and recommend improvements.Supplier Complaints:Support the recording, investigation, and management of supplier-related quality issues, ensuring effective resolution and follow-up.Internal Audit Programme Owner:Develop, implement, and manage the internal audit programme to ensure compliance with GMP and food/feed safety standards. Work cross-functionally to close gaps and drive improvements.Supplier Audits:Support supplier audit activities to ensure ongoing compliance and collaborate with suppliers to address any non-conformances.Batch Release:Perform batch record reviews and administer Certificates of Analysis in line with quality standards.TACCP & VACCP (Process Owner):Lead and manage TACCP and VACCP processes to mitigate risks of intentional adulteration. Develop and implement risk mitigation strategies with key stakeholders.Training:Develop and deliver quality systems induction training to new employees, ensuring strong understanding of QA principles and compliance requirements.Project Support:Provide QA support to cross-functional projects, ensuring quality is embedded throughout project lifecycles.Quality KPIs:Define, monitor, and report on quality KPIs, identifying trends and opportunities for improvement.QA Systems Support:Assist the QA Systems Manager with ongoing system maintenance and improvements.Continuous Improvement:Identify and implement process improvements to enhance quality performance across the site.Skills & ExperienceStrong analytical and problem-solving skillsExcellent organisational skills with high attention to detailConfident IT user (Microsoft Word, Excel, Outlook)Strong communication and training delivery skillsProven auditing capabilityExperience in root cause analysis and CAPA implementationAbility to analyse and present data trends effectivelyEducation & BackgroundBachelor’s degree or HND/HNC (or equivalent)Minimum 2 years’ experience in a quality assurance roleInternal auditing experience or relevant trainingBackground in food or pharmaceutical manufacturingKnowledge of cGMP and/or ISO 9001 (desirable)#IncludingYouDiversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.About ADM At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.Req/Job ID107654BRRef ID#LI-DNI Location City/Town/District: Lopen HeadLocation Country: United KingdomFunction: Quality & Food Safety