Building Manager

Job Introduction What youll do As a not-for-profit housing organisation providing more affordable homes for Londoners, were looking now for people to join us as building managers, new roles created as part of a refresh of our operations team to ensure were set up in the best way to deliver the things that matter most to our residents. How youll do it As a building manager, youll collaborate closely with housing officer colleagues for specific locations to provide an excellent customer service and be accountable to residents. Specific duties will include - Ensure communal areas and estates are well-maintained and aligned with residents expectations - Be accountable to residents, ensuring buildings are safe, well-maintained, and service charges are fair and transparent - Provide excellent customer service and demonstrate a good knowledge of buildings and service charges - Implement strategies to enhance the safety and aesthetic appeal of communal areas - Play a key role in resolving disputes or complaints related to communal spaces and estates The Ideal Candidate Youll be proactive and customer-focused, with good spoken and written English, with the ability to communicate effectively to multiple audiences. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation that you study towards a professional qualification. Essential - Experience in a Customer Service environment - Owning customer requests/enquiries through to completion - Willingness to learn property management if you have no prior experience Desirable - A solid understanding of buildings, service charges, and communal area management Whats in it for you? Once you join us, youll find plenty of opportunities to grow within our organisation. Youll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include - Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) - Generous pension scheme - Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) - Employee assistance - free confidential advice and counselling services provided by independent specialist organisations - Health cash plan - Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more - Interest free loans - season ticket loan, tenancy deposit loan, and training loan - Cycle to work scheme - Life Assurance x 4 annual salary Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: Selection Process - Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to assessment and interview Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents - Values and Behaviours.pdf - Application Briefing Pack Building Manager.pdf - Building Manager RP.pdf - Recruitment pack - General OPSMarch2024v.pdf