Customer Support Engineer

My client was founded in 1988 and is a world leader in delivering cutting-edge solutions in defence and communications. The key to their success is designing all products in-house, emphasizing long-term reliability and quality control.  As the Customer Support Engineer, you are responsible for providing support to a wide range of customers and projects to meet the company’s business objectives. As this is a customer-facing role, it will require a good communicator who can apply their skills to completing the task on time.What we would like from the Customer Support Engineer:Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectorsStrong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractorsDeep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenanceAbility to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholdersDemonstrated customer-focused mindset, with a proactive approach to service delivery and relationship buildingWhat we offer the Customer Support Engineer:Salary up to £55,000 doe3% to 6% Annual BonusCompany Pension is 4% employee and 6% employerLifecover and Death in ServicePrivate HealthcareCompetitive annual leaveFlexible working when not travelling (approximately 70% of the role is site-based, supporting customer operations across various locations; the remaining 30% is split between office-based work and remote workingCompany credit card when travellingIf this opportunity as a Customer Support Engineer is of interest to you, don’t hesitate to get in touch asap!Click to apply or contact Luke Tanner at Orion RecruitmentINDENG