2nd Line Engineer

Our client, a leading MSP is seeking a 2nd Line Engineer to join their team on a full-time, permanent basis. Due to an exciting period of growth our client is looking for a knowledgeable 2nd Line Engineer to join their team on a permanent basis, where you will be providing a high-level of day-to-day support to a broad range of clients, both remotely and on-site, whilst supporting on ad-hoc project work as well. Due to the requirements of the role candidates will need access to their own vehicle and a valid drivers license. The ideal candidate will have a strong technical background with a minimum of 2 years’ providing 2nd Line support. Those with an MSP background will be at an advantage, however all industry backgrounds will be considered. Key Responsibilities: * Act as an escalation point for 2nd Line tasks * Write and update user system documentation * Complete a combination of day-to-day support tasks and project work for clients * Act as the first point of contact for client requests and user queries * Work both remotely and on-site for clients * Ability to work in a fast-paced environment, adhering to SLAs and customer service targets Key Experience: * Minimum of 2 years’ experience working on 2nd Line support tasks * Previous experience in an MSP environment would be advantageous, although not essential * Good understanding of Active Directory, DNS & DHCP, Hyper-V * Understanding of troubleshooting MS services such as Exchange / OneDrive / SharePoint / MS Teams * Good networking understanding, including switches, routers and firewalls * Windows 10 & 11 experience * MS Azure experience is advantageous This is an excellent opportunity for a skilled, enthusiastic and knowledgeable 2nd Line Engineer to join a thriving IT MSP who are leaders within their field. You will be working with a range of clients whilst providing a high-level of technical support to users of all levels. CVs are being reviewed, so please apply now for immediate consideration