CRM Analyst

At Neptune, growth doesn't happen by accident. It's considered and engineered. We're looking for a commercially minded Marketing Analyst / CRM Analyst to help us do exactly that-turn data into decisions, and decisions into measurable growth.

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

This isn't a reporting role. You won't be buried in dashboards. Instead, you'll work at the heart of our marketing team-identifying opportunities, designing experiments, and helping us understand what really drives customer behaviour across both eCommerce and physical stores. If you're someone who likes asking 'what if?' and proving it with data, you'll fit right in.

What you'll be doing
Partner with marketing channel leads (paid search, paid social, CRM) to identify and unlock performance improvement opportunities
Analyse campaign performance across the funnel to understand drivers of acquisition, conversion, and customer value
Deliver clear, actionable insights that improve marketing efficiency and drive customer growth
Design and evaluate experiments (including incrementality tests) to measure and optimise marketing impact
Build and refine customer segmentation and audience strategies to improve targeting and engagement
Analyse customer lifecycle behaviour to identify opportunities to increase retention, frequency, and lifetime value
Use SQL and Python/R to interrogate data, investigate anomalies, and develop models that support optimisation and decision-making
About you
You'll bring strong SQL skills, with experience using Python or R to analyse large datasets, and familiarity with modern cloud platforms (GCP, Snowflake or Databricks). You will also have a solid grounding in experimentation and measurement, including statistical testing, incrementality, and attribution modelling (ideally including exposure to marketing mix modelling), with the ability to translate analysis into clear, actionable insight. Bringing experience analysing marketing performance across paid media and CRM, ideally within retail or eCommerce, you will also have an understanding of lifecycle metrics like retention, frequency, and lifetime value.

We are looking for someone who is curious with a commercially minded approach-comfortable working cross-functionally, influencing decisions with data, and balancing attention to detail with the bigger picture.
You'll play a key role in shaping how we grow-helping us invest smarter, engage customers better, and build sustainable, long-term performance. This role is based at our stunning Support Office in Swindon, Wiltshire, full-time, 40 hours per week (Monday-Friday) with some hybrid working.

Benefits we can offer you
Generous Holiday Allowance
Life Assurance
Company sick pay
Purchased Annual Leave Scheme
Enhanced maternity and paternity leave
Cycle to work scheme
Generous new item and outlet discounts
Discounted gym membership
Competitive salary
Perkbox: Wellbeing Hub and Retail Discounts Portal
Your birthday day off
Day off if you become a Grandparent
Two paid volunteer days a year
A week off to celebrate a life event
Refer a friend scheme
Long service holiday allowance increase
Training Workshops

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.

Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for their commitment to craft and quality. xwzovoh Put simply, we make things we're proud of, and that are designed to last a lifetime.