Technical Service Coordinator

Job Title: Technical Service Coordinator Location: Northampton Salary: Up to £35,000 Schedule: Monday to Friday, Day Shifts – 40 hours per week Key Duties of the Technical Service Coordinator: KPI & Reporting Daily chasing with external suppliers, with system updates on time to completion Weekly completion of the WIP report and WIP comparison report Completion of VOR reporting Weekly production of exception report showing missed services, along with distribution to relevant technical maintenance controller Managing assigned KPI’s and action accordingly Participate as a member of the Fleet desk teamFleet Desk Support Be an active team member responsible for answering fleet desk calls and directing or acting on the call accordingly Assist with resolution of invoice queries allocated via the query process to the fleet area Assist satellite workshops & mobile engineers with Fleetwave issues/queries Support the technical service administrator when requiredFleet Management & Support Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for service events Liaise with customers and third-party repairers to book vehicles in for services, including delivery/collection arrangements Accurate and timely entry of jobs on Fleetwave Ensure vehicles remain compliant at all times; chase and update WIP and keep customers informed Chase and check compliance paperwork from suppliers and upload to Fleetwave Escalate issues arising from service paperwork Create defect jobs triggered by customers Process tyre requests, add job details, review reports and obtain recharges Monitor and action daily movements, including cancellation of service eventsSupplier Management Monitor daily movements and arrange maintenance solutions for hired vehicles Source maintenance providers and liaise proactively to plan upcoming services Establish a network of maintenance providers, setting up supplier accounts and negotiating ratesSkills required for this Technical Service Coordinator role: Good work organisation Excellent telephone manner IT literate (Outlook, Excel, Word) Ability to work unsupervised and use initiative Able to prioritise workload High level of accuracy and attention to detail Ability to work under pressure and adapt quicklyQualifications and Experience: Experience in a commercial vehicle environmentBenefits: 25 days holiday plus your birthday, Christmas Eve, and New Year’s Eve off Share Save Scheme & Profit Related Pay Up to 10% pension contribution Enhanced parental policies and fertility treatment leave Discounts on shopping, travel, motoring, and more One paid volunteering day annually Life Assurance and Personal Accident CoverHow to Apply: Contact Macy at Kemp Recruitment on (phone number removed) Ref: INDMM