Operations Leader — Guest Experience & Growth

Warner Hotels is seeking a Head of Operations for the Lakeside Coastal Village in Stoke-on-Trent. This role involves overseeing all operations, from reception to entertainment, ensuring a seamless guest experience. You'll lead teams across various departments and be pivotal in managing sales performance, compliance, and team management.

The ideal candidate will have significant managerial experience in a high occupancy hotel, with a strong focus on guest satisfaction and operational efficiency. This role offers the opportunity to shape exceptional experiences and drive long-term growth.