Guest Service Assitstant/ Luggage Porter

Hotel Café Royal is an iconic 5-star luxury hotel, seamlessly blending the elegance of its grand past with modern, sophisticated hospitality. Located in the heart of London between Mayfair and Soho, we are renowned for delivering exceptional guest experiences in one of the capitals most prestigious locations.

Find out more about this role by reading the information below, then apply to be considered.
Your Role:
As a Guest Service Assistant , youll be part of a dynamic team that offers seamless, anticipative and genuine service to every guest. This role is pivotal in creating first and lasting impressions, as you are often the very first and final point of contact.
You will support across two key areasas a Luggage Porter and as a Doorperson ensuring guests receive a warm welcome, thoughtful assistance, and a smooth transition throughout their arrival and departure experience.
Key Responsibilities
Greet all guests and visitors warmly on arrival and departure, offering a memorable and professional welcome.
Handle guest luggage efficiently and safely, ensuring timely delivery to and from guest rooms.
Provide valet parking services and coordinate private cars or taxis as requested.
Maintain a strong presence at the hotel entrance, assisting with opening doors, offering umbrellas, or guiding guests to Reception.
Provide accurate information about hotel facilities, local services, directions, and key attractions around Mayfair, Soho, and the West End.
Collaborate closely with Concierge, Reception, and other hotel departments to ensure a seamless guest journey.
Uphold high standards of grooming and personal presentation as an ambassador of the Hotel Café Royal brand.
Your profile
A clean, valid UK or EU driving license is essential .
Experience in a similar guest-facing role (e.g., Luggage Porter, Doorperson, Guest Services Assistant) within a luxury hotel environment is highly desirable .
Outstanding communication skills with fluency in spoken English; additional languages are a plus.
A professional, confident, and approachable demeanor with impeccable personal grooming.
Good working knowledge of Central London, especially transport links, restaurants, bars, and cultural hotspots in the surrounding areas. xwzovoh
Flexibility to work in a 24-hour operation; the role follows a 4 on / 4 off, 12-hour shift pattern, including night shifts, weekends, and public holidays.
The benefits
Pay of up to £30,000 including service charge
Access to heavily discounted friends and family rooms rates
Two complimentary rooms nights per year (after 1 year of employment)
Up to 50% colleagues discount in all our food and beverage outlets
Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
Christmas celebrations, including colleague lunch, childrens party and Christmas gift
Automatic membership of the companys life assurance scheme from day one
Generous discounts on retail and dining in Central London through the West End Club app
Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
A variety of external benefits including gym discounts and free eye tests
Season ticket loan
A wide range of both internal and external training and development programmes to support all of our colleagues career progression
The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday