Technical Support Analyst

Job Description

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

Technical Support Analyst

Knutsford- on site 

£30K - £32K

A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You’ll handle escalated issues, troubleshoot complex faults, and work closely with internal teams to deliver excellent customer outcomes.

Responsibilities:

Resolve 1st/2nd line support tickets and escalations within SLAs

Diagnose system, network, and performance issues using logs and monitoring tools

Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems

Escalate complex issues to Level 3 with clear documentation

Communicate professionally with customers and internal teams

Experience required:

2+ years’ xwzovoh experience in enterprise IT support

Strong Windows Server, Linux, networking, SQL Server, and Active Directory knowledge

Experience with cloud platforms (Azure/GCP), containers, and scripting

Comfortable working to SLAs with a customer-focused mindset