Courier Supervisor

Job Title: Courier Supervisor (AM Shift) Location: Crawley Salary: £35,000 per annum Hours: Monday to Friday, 4.00 – 13.00 An exciting opportunity has arisen for a Courier Supervisor (AM Shift) to join a high-performing company based in Crawley. This role is ideal for a proactive and driven individual who has experience within a multi-drop, courier environment. You will play a key role in ensuring the smooth coordination of early morning operations, working closely with warehouse teams and drivers to deliver outstanding service and operational efficiency. Courier/Transport Management: * Ensure all drivers are fully prepared for departure * Support loading and dispatch where required * Act as the main point of contact for drivers during delivery routes * Assist with delivery issues, breakdowns, and operational queries * Manage and monitor time-sensitive and premium deliveries Warehouse & Operations Management * Open the depot as a key holder and prepare the site for daily operations * Coordinate and oversee morning parcel sortation activities * Plan and allocate deliveries across multiple routes * Organise trailer arrivals, parcel volumes, and operational workflow * Ensure accurate scanning, sorting, and loading of all parcels * Monitor progress to achieve targeted sort and dispatch deadline Team Leadership * Motivate and support warehouse operatives to meet performance targets * Foster a positive, team-focused working environment * Promote accountability and strong communication across teams * Ensure all drivers are fully prepared for departure Quality, Compliance & Accuracy * Conduct quality checks on parcels, identifying damage or sorting errors * Manage discrepancies and investigate delivery issues, including reviewing CCTV if required * Maintain accurate system updates and operational statuses * Ensure misrouted deliveries are quickly identified and resolved * Post-Sort & Continuous Improvement * Oversee post-sort organisation and warehouse housekeeping * Ensure all deliveries and collections are completed daily * Maintain system accuracy and reporting standards * Identify areas for improvement and drive operational efficiencies Experience & Requirements * Proven experience within a multi-drop / courier role is essential * Strong leadership skills with a hands-on management style * Excellent organisation and time management abilities * Strong communication skills, both written and verbal * Comfortable working in a fast-paced operational setting * Good IT and systems knowledge Due to the urgency of the role apply now for consideration