Executive Escalations: Senior Complaints Specialist

Sky UK is seeking a Customer Priority Specialist (Complaint Expert) in Livingston or Dunfermline. This role involves managing escalated customer complaints, particularly at the Executive level, requiring strong judgment and empathy.

The successful candidate will be expected to work flexibly across varying shifts and channels, with a focus on delivering consistent, fair outcomes. The position offers hybrid working, a robust benefits package including free Sky TV, and opportunities for personal development.