Assistant General Manager

Assistant General Manager

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The Role
Were looking for a passionate and experienced Assistant General Manager to support the General Manager in leading the venues day-to-day operations. This role is perfect for someone who thrives in a fast-paced hospitality environment, enjoys leading teams from the front, and takes pride in delivering exceptional guest experiences.
Perks & Benefits for a Assistant General Manager
40% off across all Barworks sites
40% off in Island
20% off at Burnt Faith Brandy House
Comprehensive training and progression plan
Mental Health First Aiders in all teams
Enhanced pension provision
Free staff meal on / after your shift
Free staff drinks on / after your shift
Annual Christmas party with your team
Birthday shout-outs and present

What Youll Be Doing as an Assistant General Manager
Supporting the General Manager in all aspects of restaurant and bar operations
Leading daily service and ensuring smooth running of shifts
Managing opening and closing procedures and overseeing day-to-day operations
Leading the team from the floor to deliver exceptional customer experiences
Supervising, mentoring and training front-of-house staff
Handling guest enquiries, complaints and feedback professionally
Managing reservations and guest communications across CRM systems, phone and email
Supporting rota planning and shift management using Deputy
Managing stock levels, placing orders and conducting weekly/monthly stock takes using MarketMan
Monitoring costs, managing GP and supporting budget targets
Maintaining exceptional cellar standards and cask ale quality
Supporting wet-led operations, beer quality control and supplier relationships
Ensuring compliance with licensing laws, Challenge 25, and health & safety regulations
Maintaining high standards of cleanliness, organisation and venue presentation
Ensuring equipment is properly used, maintained and cared for
Supporting recruitment, training and team development
Helping build a strong team culture and positive working environment from day one
Leading calmly and effectively during high-volume and high-pressure service periods
Managing the business in the absence of the General Manager
Continuously identifying opportunities to improve efficiency, sales and guest experience
What Were Looking For in a Assistant General Manager
Previous hospitality management experience (Assistant Manager or similar leadership role)
Experience supporting new venue openings or major operational launches
Strong service leadership and ability to lead teams from the floor
Excellent xwzovoh guest engagement and problem-solving skills
Strong knowledge of cellar management and cask ale quality standards
Experience managing rotas, labour costs and operational budgets
Strong organisational skills and attention to detail
Confidence managing stock, suppliers and cost control
Excellent team leadership and people-development skills
Ability to remain organised, calm and reliable under pressure
Strong understanding of premium pub operations and guest experience
Passion for hospitality, food, drinks and neighbourhood pubs
A proactive leader who enjoys building high-performing teams and positive culture
Interest in progressing within a premium hospitality group
Progression
We actively develop Assistant General Managers into General Managers and senior leadership roles through structured training, mentoring and cross-site opportunities