Support Worker - Team Lead

Description Are you ready for your next career move!

CWC Group is developing an exciting new service to include bespoke Supported Living accommodation and care in the South Belfast & Carryduff Areas. We have two positions available for the right candidiates who can lead a team of support workers in delivering high-quality, person-centred care and support to individuals with learning disabilities, mental health needs, or other support requirements within a supported living setting.

The Team Leader will ensure services are delivered in line with regulatory standards, internal policies, and the values of our organisation.

Job Purpose:

To lead and support a team of support workers in delivering high-quality, person-centred care and support to individuals with learning disabilities, mental health needs, or other support requirements within a supported living setting. The Team Leader will ensure services are delivered in line with regulatory standards, internal policies, and the values of the organisation.

Key Responsibilities:

Team Leadership: Provide effective leadership and supervision to support staff.

Organise staff rotas and ensure appropriate cover at all times.

Support recruitment, induction, and ongoing development of staff.

Conduct regular supervision, appraisal, and performance management.

Service Delivery: Ensure the delivery of high-quality, person-centred support in line with each service users individual plan.

Promote independence, choice, and inclusion.

Participate in the development and review of care/support plans and risk assessments.

Liaise effectively with families, professionals, and external agencies.

Quality and Compliance: Ensure all practices meet Regulation and Quality Improvement Authority (RQIA) standards.

Maintain accurate records and ensure compliance with GDPR and safeguarding policies.

Participate in internal audits, inspections, and contribute to continuous service improvement.

Ensure health and safety procedures are adhered to.

Safeguarding: Promote a safeguarding culture and respond appropriately to any concerns or disclosures.

Report any concerns following the organisations safeguarding and whistleblowing policies.

Person Specification Essential Criteria: Minimum of NVQ Level 3 in Health & Social Care (or equivalent).

At least 3 years' experience working in a care or support role within a health and social care setting.

Demonstrable experience of supporting individuals with learning disabilities and/or mental health needs.

Strong understanding of person-centred care and support planning.

Good working knowledge of safeguarding, risk assessment, and health and safety.

Excellent communication and interpersonal skills.

Strong organisational and leadership skills.

Ability to work flexible hours including evenings and weekends.

Full UK driving licence and access to a car for work purposes.

Desirable Criteria: NVQ Level 3 in Health & Social Care (or willingness to work towards).

Experience working within a supported living setting. At least 1 year experience in a supervisory or team leader role.

Previous experience liaising with external stakeholders (e.g., Social Workers, RQIA, MDT). First Aid, Manual Handling, and/or Medication Administration training.

Experience using digital care planning or rota systems.

Understanding of the regulatory environment in Northern Ireland (e.g., RQIA standards).

Other Requirements: Appointment subject to enhanced AccessNI check. Two satisfactory references, one of which must be from a recent employer in a relevant field. Commitment to ongoing professional development and training.

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