Resident Liaison Officer

Are you passionate about delivering outstanding customer service and making a positive difference within local communities?

I’m looking for a proactive, personable and customer-focused Resident Liaison Officer to join a Colchester based refurbishment team, acting as the key point of contact between residents, clients and project teams.

This is an excellent opportunity for someone who enjoys working with people and building strong relationships. You will play a vital role in supporting residents throughout refurbishment projects, ensuring they feel informed, reassured and supported at every stage.

Key Responsibilities:

* Act as the main point of contact for residents throughout refurbishment works.

* Keep residents informed of project progress, schedules and any potential disruption.

* Organise and coordinate resident meetings, engagement activities and consultations.

* Manage customer enquiries, concerns and complaints, ensuring timely resolution.

* Build positive relationships with residents, clients, contractors and site teams.

* Provide ongoing support and reassurance to residents throughout the works.

* Monitor customer feedback and contribute towards achieving high satisfaction levels.

* Maintain accurate resident records and update CRM systems accordingly.

I'm looking for someone with excellent communication and organisational skills, a genuine commitment to customer care and the ability to build trust and rapport with people from all backgrounds.

Previous experience in a customer-facing role is essential, coupled with a good knowledge of housing refurbishment, CRM systems and Microsoft Office.

In addition to your salary, you’ll receive a car allowance/or company car and a competitive benefits package.

Hours are Monday to Friday, 8am to 5pm.

If you're approachable, organised and thrive in a fast-paced environment, with a genuine desire to make a difference to people's homes and communities, I’d love to hear from you