French speaking Customer Care Advisor - Luxury Brand

Language Matters

ScreenedJust posted

London

Posted 1 day ago

Apply Now

About the role

An iconic luxury jewellary brand is hiring a bilingual French Customer Service Advisor at their Central London head office. This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French. Responsibilities of the Customer Care Advisor:

Assisting French and English speaking clients with product enquiries
Updating and maintaining the order database
Providing support to clients registering online and having their orders processed through the website
Assisting clients with any issues regarding returns or orders via email and phone
Dealing with any complaints in a timely manner – escalating any issues to relevant departments
Regular liaison with the logistics department regarding late deliveries or faulty goods
Liaison with the fulfilment team when necessary
Convert customer enquiries into sales opportunities - upsell
Handling accounting enquiries with the finance team

Requirements of the Customer Care Advisor:

Excellent English language skills
Fluency in French
Proven experience in a professional environment in Customer Service or Administration
Flexibility and team orientation essential
Knowledge of ticketing systems desirable
Ideally experience in a similar office-based job

If ...

About this listing

Screened by Joboru

This role passed our automated spam and quality filters and was active in our feed when last checked. Joboru is an aggregator — here is how we screen listings. If anything looks off, tell us.