Head of Brokerage

TheBrokerageManagerwillneedtoleadateamresponsiblefordeliveringhigh-quality,person-centredbrokerage.Thisinvolves:

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?Matchingindividualswithappropriateservices,ensuringvalueformoney,andmonitoringservicequality.
?Managinganddevelopingateamtodeliverefficientandeffectiveservices.
?Contributingtothedevelopmentofthecouncil'ssocialcarestrategyandoperationalplans.
?Ensuringeffectivefinancialmanagementandmaximizingresources.
?Buildingstrongrelationshipswithserviceusers,providers,andotherstakeholders.
?Monitoringperformance,identifyingareasforimprovement,andimplementingnecessarychanges.
Integratedservicedevelopmentanddeliveryisinformedbyclient,partnerandstakeholderviews,latestthinking,goodpracticeandlegislativerequirements.
Corporatestrategiesareeffectivelyimplementedwithinareaofresponsibility.
Servicedeliversexcellentcustomerservice.
Manageresponsestocomplexprofessionalorpoliticallysensitiveissueswithintheareaofresponsibility.
Customeroutcomesareclearlyunderstoodandspecified.
Services/goodsaredeliveredontime,tobudgetandstandardsagreed.
Opportunitiestoimprovedelivery/capacityofprovisionareproactivelyidentifiedandactioned.
Suppliersandsupplychainsareresilientandadaptabletomeetchangingneeds.
Expectedoperationalefficienciesarerealised.
Lead,motivateanddevelopstafftocreateandmaintainahighlycompetentandparticipativeworkforce.Theteamishighlycompetent,effective,motivatedandoutcomesfocussed.
Anyrequiredrecruitment,induction,development,performancereviews,employeerelationsandallHRprocessesandplanningiscompletedtotherequiredstandardsandtimescales.
Effectiveteammeetingstakeplacetorequiredtimescales.
Identify,secure,deployandmanagetheresourcesnecessaryfortheprofessionalserviceareatomeetorexceeditsobjectives.Resourcesincludingequipment,people,andsystemsareutilisedoptimallyandefficiently.
Valueformoneyismaximised.
Appropriatesafeguardingtrainingisprovided.
ManageandadviseonrisksandissuesaffectingCouncilserviceareas.Businessthreateningsituationsarerecognised,plannedforandmanagedorescalatedasappropriate.
Systemsandgovernanceareinplacetoandrespondpromptlytocriticalevents.
Continuousserviceisprovided.
Ensurethesuccessfulimplementationofhealthandsafetylegislation,policiesandpractices.Riskstostaffandothersareassessedandmanaged.
Suitablehealthandsafetyinstructionandtrainingareprovided.
Thereisasafeworkingenvironment.
Tooverseetheday-to-daydeliveryofqualitycommissionedcareservicesfortheclientgroup(s),manageoperationalrelationshipswithproviderseffectivelyandescalateissuesappropriately.Systemsandmonitoringinformationareusedeffectivelytomanageandimprovetheday-to-dayqualityofcommissionedcare.
Effectivecontractandmarketmanagementissupported.
Productiveworkingrelationshipsareestablishedwithproviders.
Providersreportpositiverelationshipswiththeteam.
Toproactivelysupportqualityassuranceandinformationqualityacrosstheservice,takingaleadonrelevantareasasrequired.SocialworkteamsunderstandtherequirementsforsupportplansandpracticeforcasespassedtotheBrokeragefunction.
Informationenteredontosocialcareandfinancialsystemscontainaccurateinformation.
Peerreviewsandotherserviceimprovementinitiativesareeffectivelysupported.
Contributetothesuccessfuldeliveryofthebrokeragetransformationprogrammetomakeimprovementstotheefficiencyandeffectivenessofthebrokerageservice.Workingwiththetransformationteamandotherchangepractitionerstoidentifyandsteerimprovementstothebrokerageservice.
ReviewanddevelopRAIDlogsthatprovideinformationtoManagementBoardandMembersonthecurrentandprojectedriskpositionforthekeystrategicprogrammesandprojects
ActivelycontributetothesuccessfuldeliveryofthevisionforWalthamForestandworkwithcolleaguestocontinuouslyinnovatethewiderservice.Opportunitiesforcollaborationareidentified&actedon.
Excellentrelationshipswithpeersaredevelopedandmaintained.
Knowledge,SkillsandExperience
?Musthavedirectexperienceofmanagingcomplexbusinesschangeprojects,programmesandportfolios.
?ExperienceofbuildingexcellentrelationshipswithseniormanagersandMembers,withaviewtoensuringthatcorporatevisionsandprioritiesaredeliveredandthatanexcellentcustomerserviceisexperiencesbythosestakeholders.
?Experienceofdetailedresourcemanagementandsuccessinimplementingnewresourcingapproaches
?Experienceofmanagingamixedandvariedworkloadofconflictingprioritiesrespondingeffectivelytotheneedsofallcustomers.
?Knowledgeandexperienceofcommissioningandprocurementprocessesandframeworksforanalysing,understandinganddevelopingsuppliermarketsandhowthiscanbeappliedtosocialcareservices.
?Experienceandaproventrackrecordofsuccessfulnegotiationideallywithinapublicsectorenvironmentandexperienceofsupplierrelationshipmanagementandsupplier/marketdevelopment
?Agoodunderstandingofthehealthandsocialcareneedsyoungpeople,olderpeopleandpeoplewithphysicalandlearningdisabilities,andtheroleofbrokeringservicestomeetidentifiedneeds
? xwzovoh Significantunderstandingofandexperienceinworkingwiththedefinedclientgroup(s),includingtheissuesaffectingserviceusers,carersandfamilies,legislativeandpolicydrivers,goodpracticeandinnovation
IndicativeQualifications
Educatedtodegreestandardorequivalent.