Head of Brokerage

TheBrokerageManagerwillneedtoleadateamresponsiblefordeliveringhigh-quality,person-centredbrokerage.Thisinvolves: ?Matchingindividualswithappropriateservices,ensuringvalueformoney,andmonitoringservicequality.

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?Managinganddevelopingateamtodeliverefficientandeffectiveservices.

?Contributingtothedevelopmentofthecouncil'ssocialcarestrategyandoperationalplans.

?Ensuringeffectivefinancialmanagementandmaximizingresources.

?Buildingstrongrelationshipswithserviceusers,providers,andotherstakeholders.

?Monitoringperformance,identifyingareasforimprovement,andimplementingnecessarychanges.

Integratedservicedevelopmentanddeliveryisinformedbyclient,partnerandstakeholderviews,latestthinking,goodpracticeandlegislativerequirements.

Corporatestrategiesareeffectivelyimplementedwithinareaofresponsibility.

Servicedeliversexcellentcustomerservice.

Manageresponsestocomplexprofessionalorpoliticallysensitiveissueswithintheareaofresponsibility.

Customeroutcomesareclearlyunderstoodandspecified.

Services/goodsaredeliveredontime,tobudgetandstandardsagreed.

Opportunitiestoimprovedelivery/capacityofprovisionareproactivelyidentifiedandactioned.

Suppliersandsupplychainsareresilientandadaptabletomeetchangingneeds.

Expectedoperationalefficienciesarerealised.

Lead,motivateanddevelopstafftocreateandmaintainahighlycompetentandparticipativeworkforce.Theteamishighlycompetent,effective,motivatedandoutcomesfocussed.

Anyrequiredrecruitment,induction,development,performancereviews,employeerelationsandallHRprocessesandplanningiscompletedtotherequiredstandardsandtimescales.

Effectiveteammeetingstakeplacetorequiredtimescales.

Identify,secure,deployandmanagetheresourcesnecessaryfortheprofessionalserviceareatomeetorexceeditsobjectives.Resourcesincludingequipment,people,andsystemsareutilisedoptimallyandefficiently.

Valueformoneyismaximised.

Appropriatesafeguardingtrainingisprovided.

ManageandadviseonrisksandissuesaffectingCouncilserviceareas.Businessthreateningsituationsarerecognised,plannedforandmanagedorescalatedasappropriate.

Systemsandgovernanceareinplacetoandrespondpromptlytocriticalevents.

Continuousserviceisprovided.

Ensurethesuccessfulimplementationofhealthandsafetylegislation,policiesandpractices.Riskstostaffandothersareassessedandmanaged.

Suitablehealthandsafetyinstructionandtrainingareprovided.

Thereisasafeworkingenvironment.

Tooverseetheday-to-daydeliveryofqualitycommissionedcareservicesfortheclientgroup(s),manageoperationalrelationshipswithproviderseffectivelyandescalateissuesappropriately.Systemsandmonitoringinformationareusedeffectivelytomanageandimprovetheday-to-dayqualityofcommissionedcare.

Effectivecontractandmarketmanagementissupported.

Productiveworkingrelationshipsareestablishedwithproviders.

Providersreportpositiverelationshipswiththeteam.

Toproactivelysupportqualityassuranceandinformationqualityacrosstheservice,takingaleadonrelevantareasasrequired.SocialworkteamsunderstandtherequirementsforsupportplansandpracticeforcasespassedtotheBrokeragefunction.

Informationenteredontosocialcareandfinancialsystemscontainaccurateinformation.

Peerreviewsandotherserviceimprovementinitiativesareeffectivelysupported.

Contributetothesuccessfuldeliveryofthebrokeragetransformationprogrammetomakeimprovementstotheefficiencyandeffectivenessofthebrokerageservice.Workingwiththetransformationteamandotherchangepractitionerstoidentifyandsteerimprovementstothebrokerageservice.

ReviewanddevelopRAIDlogsthatprovideinformationtoManagementBoardandMembersonthecurrentandprojectedriskpositionforthekeystrategicprogrammesandprojects ActivelycontributetothesuccessfuldeliveryofthevisionforWalthamForestandworkwithcolleaguestocontinuouslyinnovatethewiderservice.Opportunitiesforcollaborationareidentified&actedon.

Excellentrelationshipswithpeersaredevelopedandmaintained.

Knowledge,SkillsandExperience ?Musthavedirectexperienceofmanagingcomplexbusinesschangeprojects,programmesandportfolios.

?ExperienceofbuildingexcellentrelationshipswithseniormanagersandMembers,withaviewtoensuringthatcorporatevisionsandprioritiesaredeliveredandthatanexcellentcustomerserviceisexperiencesbythosestakeholders.

?Experienceofdetailedresourcemanagementandsuccessinimplementingnewresourcingapproaches ?Experienceofmanagingamixedandvariedworkloadofconflictingprioritiesrespondingeffectivelytotheneedsofallcustomers.

?Knowledgeandexperienceofcommissioningandprocurementprocessesandframeworksforanalysing,understandinganddevelopingsuppliermarketsandhowthiscanbeappliedtosocialcareservices.

? xwzovoh Experienceandaproventrackrecordofsuccessfulnegotiationideallywithinapublicsectorenvironmentandexperienceofsupplierrelationshipmanagementandsupplier/marketdevelopment ?Agoodunderstandingofthehealthandsocialcareneedsyoungpeople,olderpeopleandpeoplewithphysicalandlearningdisabilities,andtheroleofbrokeringservicestomeetidentifiedneeds ?Significantunderstandingofandexperienceinworkingwiththedefinedclientgroup(s),includingtheissuesaffectingserviceusers,carersandfamilies,legislativeandpolicydrivers,goodpracticeandinnovation IndicativeQualifications Educatedtodegreestandardorequivalent.