IT Support Analyst

IT Support Analyst Stoke-on-Trent (ST5) Permanent £28,000 - £32,000 DOE Looking to take the next step in your IT career? We're excited to be partnering with a well-established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where you'll play a vital role in ensuring colleagues across the business receive exceptional technical support. If you enjoy solving problems, helping others, and working in a fast-paced environment, we'd love to hear from you. What you'll be doing: * Acting as the first point of contact for all IT-related queries and technical issues * Diagnosing, triaging and resolving hardware, software and system issues * Providing proactive support to minimise downtime and maintain business continuity * Monitoring system performance and escalating complex issues where required * Maintaining accurate records of incidents, requests and resolutions * Assisting with the maintenance and updating of desktop applications and network infrastructure * Supporting system upgrades, deployments and rollout projects * Working within agreed service levels and ensuring a high standard of customer service What we're looking for: * Previous experience in an IT Support, Service Desk or Technical Support role * Strong knowledge of Microsoft Windows (Client and Server environments) * Experience with Microsoft 365 and Active Directory * Good understanding of networking technologies, including LAN, WAN and Wi-Fi * Excellent communication and problem-solving skills * A professional, customer-focused approach with a passion for delivering outstanding support What's in it for you? * 25 days holiday, plus bank holidays * Genuine opportunities for career progression and professional development * Exposure to a broad range of technologies and projects * A collaborative and supportive working environment where your contribution is valued * Competitive salary of £28,000 - £32,000 depending on experience If you're looking for a role where you can develop your technical skills, make a real impact, and build a long-term career, we'd love to hear from you. If you are interested in this role or would like to know more about the position, please forward your CV. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more