Technical Account Manager - Spanish Speaker

About Astra Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams. This role requires working hours of 12:00 AM – 9:00 AM Eastern Time (ET), providing overnight coverage for Astra’s platform and customers. North American and other candidates are also welcome if they are committed to this shift. Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus). ~ Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues. ~ Experience with support systems like Zendesk (or similar ticketing platforms). ~ A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. ~ Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. Monitoring: Understanding of APIs, data integrations, and common troubleshooting workflows Comfort working with logs, SQL queries, and basic debugging tools Bonus Technical Skills Programming: Python, Go, Bash for automation and tooling Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) Remote-first culture with flexible working arrangements Professional growth - lead infrastructure decisions for a scaling fintech platform Mission-driven - build infrastructure that powers financial innovation Remote Work and Culture Astra is a remote-first company hiring only within the U.We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.