Business Analyst

Business Analyst - Website Operating Model

3-Month Initial Contract | Likely Extensions | Inside IR35 | Mostly Remote

We are seeking an experienced Business Analyst to support a major digital transformation programme focused on defining and enhancing a Website Operating Model. This role will play a key part in understanding current processes, identifying improvement opportunities, and delivering a range of critical discovery and analysis outputs.

This opportunity is ideal for a Business Analyst with strong experience across website projects, digital operating models, customer journey mapping, and BPMN process modelling.

Key Skills & Experience

Essential:

• Proven experience as a Business Analyst on Website Operating Model projects
• Strong BPMN process modelling experience
• Requirements elicitation and documentation, including:
  • Functional requirements
  • Non-functional requirements
• Excellent stakeholder management and workshop facilitation skills
• Experience documenting and analysing current-state and future-state processes
• Experience working on website builds, website transformation projects, or digital operating models
• Strong analytical and communication skills

Key Deliverables

You will be responsible for producing and supporting the following outputs:

• BPMN process maps
• Website journey inventory
• Website analytics findings and insights
• High‑level requirements catalogue
• Functional and non‑functional requirement themes
• Current‑state customer journey maps
• Future‑state customer journey maps
• Stakeholder workshop outputs
• Prioritisation recommendations
• Discovery findings and recommendations report

Desirable Experience

• Utilities or water industry experience
• Experience working within large‑scale enterprise digital transformation programmes
• Knowledge of website governance and operating models