Care Coordinator

Location: South Woodham Ferrers, Chelmsford

Driving: Must have a full UK driving licence and able to travel locally

Pay: £28,000-£30,000 Annually

About Chenai Holistic Home Care Agency Ltd

Chenai Holistic Home Care Agency Ltd is a trusted and innovative domiciliary care provider dedicated to delivering high-quality, person-centred care. We empower our staff through continuous training, clear career progression, and a supportive, collaborative environment. Our commitment to excellence is reflected in our outstanding reputation, both with service users and in our regulatory compliance.

What We Offer

• 40 hours per week + generous on-call payments
• 28 days paid leave. (including Bank Holiday)
• Work Mobile
• Work Laptop
• Excellent Pension Scheme
• Company Car Available (preferred own car)
• Training Provided Ongoing Training Support

About the Role

As our Complex Care Coordinator, youll be the hub of daily care deliveryrostering visits, supporting care staff, liaising with health and social care professionals, and keeping real-time oversight of calls and records. This is a hands-on role where your attention to detail makes a real difference to peoples lives.

What youll be doing

• Building accurate roster and allocating visits in line with care plans, risk assessments, continuity and preferences
• Monitoring calls on Access and responding quickly to missed, late or short calls
• Coordinating same-day cover for sickness and emergencies and communicating changes clearly
• Checking daily care logs and medication records/MARs, escalating issues immediately
• Supporting quality and compliance through record checks, spot checks and staff supervision
• Liaising with GPs, District Nurses, pharmacies, social workers and Local Authority teams
• Escalating safeguarding concerns promptly and following local procedures
• Helping with assessments, care plan updates, reviews and settling-in checks for new packages

Working Pattern Options:

• Full time
• Office and community-based
• Includes participation in an on-call roster.

What were looking for (essential)

• Experience coordinating domiciliary/home care (or a similar operational role) - Minimum 2 years experience.
• Confident IT skills (Microsoft 365 +Access rota system, e-rostering/e-call monitoring systems such as Access)
• Knowledge of CQC Fundamental Standards / relevant domiciliary care requirements
• Strong organisation, communication and time-managementable to work under pressure
• NVQ/QCF Level 2+ in Health & Social Care
• Experience supervising staff, rota management and completing spot checks/supervisions

Why join Chenai Holistic Home Care Agency Ltd?

Youll be joining a supportive team built around our values of Care, Respect, Trust, Quality and Teamworkwhere doing the right thing for clients and colleagues matters every day.