IT Support Engineer - 12 Months FTC

IT Support Engineer Location: St Athan, South Wales Salary: Up to £30,000 per annum + benefits 12 Month Fixed-Term Contract Ready to take the next step in your IT career? We're working with a leading aerospace organisation to find an IT Support Engineer to provide essential support across a busy operational environment. About the Role You'll be the go-to person for day-to-day IT support, helping users across the business by resolving technical issues, managing support tickets and ensuring systems and devices remain operational. This is a varied 1st/2nd line role with exposure to Microsoft technologies, networking and end-user support. Key Responsibilities Deliver 1st and 2nd line support for hardware, software and connectivity issues Manage and resolve helpdesk tickets Configure and deploy laptops, desktops and peripherals Support Microsoft 365 and Azure environments Troubleshoot networking and user-related issues Provide onsite support and assist remote users across multiple locations Skills & Experience Previous experience in an IT Support, Service Desk or 1st/2nd Line role Strong Microsoft 365 knowledge Good understanding of Windows environments and networking fundamentals Excellent troubleshooting and problem-solving skills Strong communication and customer service skills Desirable Microsoft Azure experience Salesforce exposure Relevant Microsoft or CompTIA certifications If you would like to find out more, please contact James Chau at