Operation and Facilities Officer

Operations Manager Join Cape Consulting | Hybrid | Essex & Hertfordshire | Part Time (flexible hours considered as long as they’re spread over 5 days/week) At Cape Consulting, we help SMEs and charities navigate growth, change and complex people challenges with practical, commercial HR advice. As we grow, we need an Operations Manager to become the operational backbone of our business — owning our systems, safeguarding compliance, and making sure our consulting team has everything they need to deliver brilliant client work. If you take genuine pride in owning systems, optimising tech tools, calm compliance, and being the trusted person, everyone relies on, we’d love to hear from you. Play a genuinely pivotal role — this is the engine room, not a back-office afterthought. Real autonomy to own your systems and shape how the business runs. Variety every day — finance, compliance, IT, and managing projects all in one role. Help build the infrastructure that lets growing SMEs and charities get the support they deserve. Part-time (flexible hours considered as long as they’re spread over 5 days/week) Hybrid working Regular attendance at our Essex and Hertfordshire offices (and occasional client office visits), with remote working flexibility Managing the end-to-end billing cycle — invoicing, retainers and accounts receivable. Owning our digital filing systems, keeping client files, HR toolkits and templates organised and accessible. Safeguarding GDPR compliance for sensitive ER documentation and client records. Acting as our internal “Super User” across Microsoft 365/Google Workspace, CRM, HR and time-tracking platforms. Mapping consultant capacity and project timelines to keep client work flowing smoothly. Supporting our associate consultant network, tracking hours and deliverables. 3+ years in an operations, coordination or office management role, ideally in professional services, consultancy or an agency. ~ It's essential that you're a natural “Super User” who loves mastering and optimising tools like Google Workspace, Xero and Hubspot. ~ Process-driven, with a knack for spotting gaps and building structures that fix them for good. ~ Highly discreet, trustworthy and reliable when handling sensitive business and client data. We believe a business runs best when the people behind the scenes are valued just as much as those in front of clients.