Operational Controller

We have an exciting opportunity for an Operational Controller to join our Strategic Highways Area 7 team based in Newton-le-Willows, Warrington.Working within a fast-paced operational environment, you will play a key role in coordinating incident response activities across the strategic road network, ensuring a safe and efficient service for road users and stakeholders alike.This is a fully site-based role operating on a rotating shift pattern.What will the role offer?Working at Amey puts you at the centre of an inspiring expert team. You will have the opportunity to support critical highway operations, coordinating resources and responding to incidents that directly impact road user safety and network availability.Hours of Work12-hour shifts4 days on, 4 days off4 nights on, 4 days offOvertime opportunities availableWhat you will be doingCoordinating Incident Response Teams (IRT) across the strategic highway networkDeploying crews to accidents, incidents and emergency situationsManaging defects reported by inspectors, the police and other stakeholdersActing as a central point of communication between operational teams and stakeholdersSupporting daily operational handovers to ensure continuity of serviceManaging resource deployment and operational responsesCoordinating rolling road blocks and access arrangements where requiredRecording and communicating key operational information accuratelySupporting the delivery of a safe, responsive and customer-focused highways serviceWhy Join Us?This role offers the opportunity to be at the heart of an operation that delivers an instant response to major incidents and accidents, helping to keep the strategic road network safe and operational.You'll be joining a close-knit team of four Operational Controllers and one Manager, within a culture that is described as inclusive, collaborative and supportive.We Want to Hear From You If You HaveExperience within a fast-paced operational, highways, infrastructure or engineering environmentStrong leadership and team management capabilitiesExcellent communication and stakeholder engagement skillsThe ability to make decisions confidently under pressureStrong organisational and prioritisation skillsExperience managing client relationships and delivering customer-focused outcomesDesirable ExperienceHNC/HND qualification or equivalentWorking towards membership of a relevant professional institutionExperience of bridge and highway structuresExperience supporting inspection and maintenance projectsPrevious line management or supervisory experienceKnowledge of highway inspection and maintenance regimesKey AttributesWe are looking for someone who is:Confident and decisiveA strong communicatorAble to lead and influence othersCollaborative and team-orientedCustomer focusedCalm and resilient under pressureWhat We Can OfferOur benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.Some of our benefits include:Exceptional personal development, training and progression plansGenerous pension scheme, with extra contributions from Amey24 days annual leave, plus bank holidaysFlexible benefits schemeSave with Amey discountsFamily-friendly policiesMembership of our Affinity NetworksTwo Social Impact Days each yearAdditional RequirementsSuccessful applicants will be required to:Undertake a pre-employment medical assessmentComplete a drug and alcohol screening testWork a rotating shift pattern including days, nights and weekendsAbout AmeyWho we are: Amey is a leading provider of engineering, operations and decarbonisation solutions for UK infrastructure.What we do: We design, maintain and operate critical infrastructure that keeps communities connected, supports economic growth and improves everyday journeys.To find out more visit our website: amey.co.uk/careersApplication GuidanceDiversity and InclusionWe constantly evolve how we work to reflect the different needs and backgrounds of our employees. We seek out the skills, joy and energy that often marginalised groups can bring to our teams and welcome applications from all suitably qualified candidates.We are committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.Please contact Chantal Hayes at chantal.hayes@amey.co.uk to discuss any access needs, reasonable adjustments or additional support you may require during the recruitment process.Apply TodayWe may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.We look forward to hearing from you.Inspiring Impact Together#LI-CH01