Customer Service Advisor

Customer Service Adviser - 6 months - £13.62 per hour - Cardiff - Starting from end of November

Yolk Recruitment Public Sector is proud to be partnering a leading Welsh organisation who require a team of customer service advisers for a 6 month project. If you have a customer service background, ideally in a contact centre environment this could be ideal for you as your interactions will have a huge impact on the customer journey. This role will have a rotating 4 week pattern between the hours of 08:00-18:00 with no weekends. Please note this role will require a credit check and basic dbs.

What you will be doing:

Dealing with phone enquiries and establishing whether further action is required
Completing notes on the in-house system to ensure an accurate log of conversations
Reaching out to customers via e-mail and letter to provide the relevant information
Triaging enquiries and escalating when requiredWhat you will bring to the role:

Good communication skills
Ability to work across several applications
An enthusiasm to ensure the right outcome is achieved
A contact centre background would be advantageousWhat you will get in return:

£13.62 per hour
37 hour working week (no weekends and finishing latest 18:00)
Office based initially and once competent it will become hybrid
Training providedThis is an opportunity to use your personality and communication skills for the good and ensure the right customer outcome is achieved, if you are communicative, administrationally strong and customer focused I would like to hear from you, please respond to this e-mail or contact: for further information