Lettings Officer

We’re looking for a Lettings Officer to join us across North of England. Working as part of a wider lettings & estates team you will use your expertise and consultancy skills to support the letting and ongoing management of our properties.

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

You’ll need a solid understanding of the residential lettings market, confidence navigating relevant legislation, and the ability to produce clear specifications for refurbishment work. Strong organisational skills, a consultative approach and the ability to communicate well with a wide range of people will help you make a real impact. In return, you’ll gain hands on experience across a unique property portfolio and the satisfaction of helping ensure National Trust cottages remain places people genuinely want to live.

What it's like to work here

Our Lettings team is a collaborative, supportive group that thrives on shared expertise with a commitment to doing things better for our tenants, our colleagues and the historic places we protect. As part of the UK’s largest private landowner, you’ll be contributing to the management of a let estate portfolio that underpins around £50m of annual rental income. Reporting into the Let Estate Management team via the regional Residential Property Manager, you’ll be working in an environment focused on high standards and great relationships.

Your contractual location will be Goddards, 27 Tadcaster Road, York, North Yorkshire, YO24 1GG. However, there is flexibility on where you are based. The role offers a hybrid working pattern, typically involving time each week at the Goddards office, with flexibility to work from home or from other Trust hubs across the North of England, depending on business needs. You will be required to work at National Trust locations for approximately 40–60% of your working week. 

This role involves regular travel across a range of locations, and you may be required to visit multiple sites within the same day. Some locations may be rural or more remote, so you should consider the travel demands of the role and the ability to work flexibly across different settings.

This opportunity is well suited to someone who enjoys autonomy, meaningful responsibility, and building strong tenant relationships, while helping to ensure our cottages remain places people love to live.

The preferred working pattern for this role is 22.5 hours per week, worked across five shorter days. This will be discussed in more detail at interview.

What you'll be doing

You’ll be responsible for letting and managing our residential properties, across the North of England, making sure they are complaint, well maintained welcoming places for people to call home.

Working closely with the lettings and estate management team, you’ll provide clear advice, share insight, and support good decision making through effective data handling and analysis.

A big part of your role will be building positive, trusting relationships with tenants as well as spotting opportunities to improve our properties and maximise income in a way that reflects our conservation values.

You’ll balance practical problem solving with thoughtful communication, often acting as the first point of contact for both routine queries and more complex challenges.

Who we're looking for:

• Strong understanding of the local residential lettings market and residential lettings management
• Proven knowledge of relevant legislation and compliance requirements in relation to residential property
• Some understanding of residential property refurbishment and the ability to produce specifications
• Strong data management and analytical skills and the ability to support managers in the decision making through provision of data
• Strong demonstrable consulting skills of listening, building trust and acting to deliver a high-quality service
• Have an ARLA qualification or working towards it
• Verbal and written communication skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. xwzovoh We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places