Senior Product Manager, Trust and Safety

The Role: Trust & Safety

The Consumer team drives high-performing, delightful payment experiences through our Connect suite, including flagship products like Flow and Remember Me.

As we expand our ecosystem, we are looking for a Senior Product Manager to lead the Trust & Safety domain. This team is responsible for the delicate balance between ironclad security and a seamless user experience. You will own the end-to-end journey for sensitive consumer touchpoints, including dispute management, customer care interfaces, and fraud/risk interventions.

Your mission is to ensure that when friction is necessary—such as during an account suspension or a verification check—the experience remains transparent, fair, and user-centric.

Key Responsibilities

• Develop and execute the product strategy for consumer protection and account integrity, defining a roadmap that prioritises user safety alongside business growth and conversion.
• Work closely with Legal and Compliance to ensure all consumer experiences meet FCA requirements for e-money issuance and financial services in the UK, including implementing PSD2/SCA standards and robust KYC/AML flows that do not compromise user experience.
• Define the end-to-end journey for complex scenarios such as dispute resolution, identity verification, and account limitations, collaborating with UX designers to make high-friction moments feel intuitive and supportive.
• Partner with Engineering, Risk, Fraud and Operations to build internal systems that react in real time to threats while protecting the legitimate user’s journey.
• Define KPIs for Experience Health, monitoring how risk interventions impact user retention and trust.
• Influence senior stakeholders across the business, fostering a culture that upholds our operating principles while navigating UK financial regulations.

About You

• 5–7 years of product management experience, with a heavy focus on Growth, Risk or Trust & Safety within the UK fintech or payments industry.
• Deep understanding of the UK financial services sector, specifically regarding API-led processing and regulatory frameworks.
• Ability to interpret complex risk and performance data to make informed decisions that balance security with user delight.
• Exceptional communication skills and the ability to navigate sensitive cross-functional discussions regarding fraud and user impact.
• A self-starter who can operate in a stealth-focused, fast-moving environment with a strong bias towards action.