Reception Supervisor 5 Star Hotel

Job Title:

Reception Supervisor Location:

Watford, Hertfordshire Position Type:

Full-Time, Permanent Salary:

Competitive + Industry-Leading Benefits The Role

We are seeking a welcoming, professional, and guest-focused

Reception Supervisor

to join an ultra-professional Front of House team. In this key leadership role, you will work closely with the Reception Manager to oversee day-to-day desk operations, drive service excellence, and mentor the front desk team to deliver unforgettable guest experiences. Key Responsibilities: Team Leadership:

Supervise front desk staff, monitor performance, and lead by example to encourage exceptional guest care.

Operational Excellence:

Oversee daily Front of House tasks, ensure compliance with brand standards, and manage smooth guest check-ins and check-outs.

Training & Development:

Support ongoing team training, coaching, and onboarding to nurture talent within the department.

Guest Experience:

Act as a central point of contact for guest inquiries, ensuring every visitor enjoys a seamless, warm, and memorable stay.

Departmental Support:

Work directly alongside the Reception Manager to maintain high operational standards across the entire department.

What We Are Looking For

Essential Experience:

Proven background in hotel reception within a high-standard or luxury hospitality environment.

Core Skills:

Outstanding communication, strong organizational abilities, and a natural aptitude for guest service.

Leadership Qualities:

A friendly, approachable nature with the ability to inspire, motivate, and guide a team.

Work Ethic:

High attention to detail, strong problem-solving skills, and a passion for going above and beyond.

Whats on Offer

Working for a high-profile, family-run luxury venue comes with exceptional perks, including: Facility Access:

Use of on-site award-winning spa, championship golf course, and health club/gym facilities.

Meals & Transport:

Free meal provided on shift in the staff canteen, plus a subsidised shuttle bus running directly from Watford town centre.

Discounts:

Generous staff discounts for you, your friends, and family on hotel stays, dining, and amenities.

Relocation Support:

Subsidised staff accommodation available if required.

Career Growth:

A structured pathway to progress your career within a prestigious 5-star hospitality environment.

How to Apply

If you are an experienced hospitality professional ready to step into a supervisor role at a world-class venue, we would love to hear from you. Submit your CV today for immediate consideration.

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