Account Executive / Customer support

Accounts Manager - City of London - £85,000 Working Hours: Monday to Friday, 8:00am-5:00pm An excellent opportunity has arisen with one of our clients for an experienced Accounts Manager to join their team on a prestigious site in the City of London. The successful candidate will be responsible for the successful and profitable delivery of a large facilities management contract, leading and developing a team of multi-skilled engineers while ensuring all contractual, operational, financial, and compliance obligations are consistently achieved. You will work closely with the Key Account Manager, Contract Managers, Contract Support teams, engineers, clients, and supply chain partners, providing leadership, technical support, mentoring, and operational guidance. The ideal candidate will be a proactive, commercially focused professional with strong leadership skills, excellent customer-service experience, and a proven track record of managing P&L, budgets, WIP, debt, SLAs, and KPIs. Lead, motivate, support, and develop a team of engineers, ensuring effective people-management processes and a culture of performance and continuous improvement. Manage contract P&L, budgets, margins, WIP, debt, and financial performance. Ensure contractual obligations, SLAs, KPIs, and service standards are consistently achieved. Provide regular financial and performance reports to both the client and internal management teams. Oversee the invoicing process, ensuring completion certificates and financial applications are submitted accurately and on time. Manage subcontractors and suppliers, including performance reviews, compliance, audits, training, and value-for-money assessments. Act as a key customer interface, maintaining strong relationships and ensuring contractual requirements are clearly understood across the delivery team. Support Contract Managers and Contract Support with proactive works and escalated reactive tasks. Analyse KPI and SLA performance, identify areas for improvement, and implement initiatives to drive operational efficiency. Support the delivery of productivity and cost-reduction targets across the contract. Ensure compliance with all relevant health and safety legislation, company policies, and contractual requirements. Support tender submissions, including costing, asset verification, tender returns, and presentations where required. Lead and support continuous improvement programmes and ensure best practices are consistently implemented. Support employee development, succession planning, talent management, and apprenticeship programmes. Produce and distribute key management information and performance reports for internal and external stakeholders. Support the development and implementation of the wider Maintenance Services strategy.City & Guilds Parts 1 & 2 Electrical Installation or a recognised equivalent qualification. Proven experience managing facilities management or engineering contracts valued at approximately £2m-£4m+. Demonstrable experience of P&L management, cost control, budget management, and margin achievement. Strong understanding of WIP and debt management. Proven ability to manage contractual SLAs, KPIs, and performance targets. Experience handling employee relations and performance-management processes, including attendance, disciplinary, and capability matters. Strong commercial and financial awareness. Excellent customer-facing and stakeholder-management skills. Experience managing subcontractors and key suppliers. Strong understanding of health, safety, compliance, and statutory requirements within an engineering/facilities environment.