Tenancy sustainment officer

About the Role

Case Management: Manage a caseload of vulnerable residents with complex personal needs, mental health issues, or safeguarding concerns.

Responsibilities

Case Management: Manage a caseload of vulnerable residents with complex personal needs, mental health issues, or safeguarding concerns.

Assessments & Support Plans: Conduct home visits and holistic assessments to draft, monitor, and review personalized support action plans.

Income Maximization & Benefits: Provide specialist guidance on Universal Credit, Housing Benefit, Discretionary Housing Payments, and debt management.

Safeguarding & Welfare: Perform regular welfare checks, identify risks of domestic abuse or exploitation, and submit appropriate safeguarding referrals.

Multi-Agency Working: Build and maintain networks with health services, social care, employment training providers, and voluntary organizations.

Required Skills

Interpersonal & Communication Skills

Legal & Financial Knowledge

Case Management & Administration

Preferred Skills

Specialized Professional Knowledge

Qualifications & Professional Development

Strategic & Adaptive Problem-Solving