Director of Operations - Critical Site - Engineering knowledge background

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Director, IBX Operations - LD4 (Critical Site)

We are seeking a senior, influential leader to take full ownership of operations at LD4 - one of our most critical and high-profile sites globally.

This is a Director-level role with focused accountability, combining end-to-end operational leadership with the strategic oversight expected at a senior level. You will be responsible for delivering exceptional performance across safety, reliability, customer experience, and cost - while leading and developing a high-performing technical organisation on-site.

This is not a purely strategic role. It requires a visible, hands-on leader who can operate at depth within a mission-critical environment, while also shaping direction, influencing stakeholders, and raising standards across the broader organisation.

Key Responsibilities

Site Leadership & People Management

• Review the organisational design for site operation and transform as appropriate.


• Lead, inspire, and develop a multi-disciplinary team, including managers and technical professionals.


• Set the tone for a high-performance, safety-first culture and drive continuous improvement


• Own all people leadership responsibilities including hiring, succession planning, performance, and capability development


• Act as a visible site leader, building trust, engagement, and accountability across the organisation.


• Be the key Operational stakeholder for capacity management at site level, balancing the commercial & customer needs whilst maintaining availability.

Operational Excellence & Site Performance

• Own the end-to-end operational performance of LD4, ensuring uptime, reliability, and customer commitments are consistently met


• Define and deliver site-level objectives aligned to Equinix standards and global priorities


• Drive operational efficiency, resilience, and continuous improvement across all disciplines


• Lead incident response as the senior escalation point, ensuring rapid resolution and strong post-incident learning

Strategic & Director-Level Accountability

• Translate broader operational strategy into clear site-level execution plans


• Establish and track performance metrics (KPIs, SLAs, capacity, availability, financials)


• Own site financial performance, including OPEX/CAPEX planning, cost optimisation, and investment decisions


• Balance short-term operational demands with long-term site capability and growth planning

Infrastructure, Capacity & Investment

• Partner with regional and global teams on capacity planning, infrastructure strategy, and future expansion


• Ensure the appropriate infrastructure refresh programmes are in place.


• Oversee delivery of site projects, upgrades, and expansions to time, scope, and budget


• Ensure accurate and forward-looking capacity management (power, cooling, and space)

Customer & Stakeholder Leadership

• Act as the senior operational representative for LD4, engaging with internal and external stakeholders


• Drive a strong customer-first mindset and continuously improve customer experience outcomes


• Collaborate with global and regional leadership to ensure alignment with broader business priorities

Risk, Compliance & Resilience

• Own business continuity, disaster recovery readiness, and operational risk management at site level


• Ensure full compliance with regulatory, safety, and corporate standards (ISO, audit, etc.)


• Maintain rigorous governance across MOPs, change control, and operational processes

Vendor & Ecosystem Management

• Oversee vendor performance against SLAs/KPIs and drive continuous improvement


• Build strong partnerships with suppliers and internal support teams to optimise performance and delivery

Qualifications & Experience

• Proven leadership in mission-critical operations (data centres, telco, engineering, or large-scale infrastructure)


• Demonstrated experience owning operational outcomes, budgets, and team performance


• Strong background in engineering, facilities, or technical operations


• Experience operating in complex, matrixed environments and influencing across functions


• Track record of driving performance improvement and operational excellence


• Strong financial and business acumen, linking operational delivery to commercial outcomes

Leadership Profile

We're looking for a leader who can:

• Lead at depth and at scale - comfortable being hands‑on while setting direction


• Influence and align - engage effectively with senior stakeholders across the business


• Raise the bar - set ambitious standards for safety, customer experience, and operational performance


• Think strategically - connect site operations to wider business goals and transformation initiatives


• Develop others - build strong leadership capability within the site

Role Profile Positioning

This role is intentionally designed to:

• Own a single, critical site (LD4) with full accountability


• Operate with the scope, decision‑making authority, and impact of a Director


• Combine operational depth (Manager‑level execution) with strategic leadership (Director‑level influence)

Why Should You Apply?

• Competitive Salary:Attractive compensation including a non-contractual bonus based on performance and a Reserved Stock Unit package.


• Generous Leave:25 days of holiday plus bank holidays, with the option to purchase additional days


• Comprehensive Insurance & Health Benefits:Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex Membership.


• Investment Opportunities:Employee Stock Purchase Plan and Company Pension Plan.


• Travel Benefits:Cycle to Work Scheme and Annual Season Ticket Loan.


• Career Growth:Excellent opportunities for growth and advancement within the company.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff…

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.