Customer Service Assistant

Morgan McKinley is looking for an experienced Customer Service Assistant to work for a company based in Crawley, West Sussex. This an office based customer services role, supporting the internal teams, handling customer queries etc. This is a temp / temp to perm role to start ASAP Location: Crawley - office based, parking onsite Pay rate: £12.81 per hour + holiday pay Hours: 8.30-5.30 / 9.30-6.30 Mon-Fri (with 1 hour for lunch), occasional Saturday support if needed Customer Service Assistant duties: Answering the phones Data entry - updating the internal systems with the customer call info Monitor and respond to customer emails Handle customer queries and complaints Regular liaison with internal teams regarding customer orders Ensure all relevant customer documentation is processedSkills and experience required: Previous customer service experience Excellent communication skills and a confident and professional phone manner Good IT skills including Word, Excel, Outlook and preferably experience using databases