Head of Operations

Head of Operations

London | Up to £110,000 + Package

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

A UK regulated retail bank is seeking an experienced Head of Operations to lead a broad operational function during a period of growth, operational improvement and transformation.

Reporting directly to the COO, this is a high-profile leadership role with responsibility for operational delivery, payments, mortgages operations, controls, operational resilience and supplier management. The successful individual will also play a key role in driving process improvement, efficiency initiatives and the wider operational change agenda.

This opportunity is particularly well suited to someone who enjoys operating in a smaller organisation where they can have genuine influence, visibility and ownership.

Key Responsibilities

• Lead and develop a multi-disciplinary banking operations team.
• Oversee day-to-day operational delivery across payments, customer servicing and back-office functions.
• Ensure robust operational controls, governance and risk management frameworks are maintained.
• Own operational resilience, business continuity and third-party supplier oversight.
• Manage key outsourced relationships and service providers.
• Drive process improvement, efficiency and operational transformation initiatives.
• Partner with senior stakeholders across Risk, Compliance, Finance and Technology.

Experience Required

• Significant experience within UK retail banking operations.
• Strong exposure to mortgages and payments operations.
• Detailed knowledge of Bacs, CHAPS and Faster Payments.
• Experience leading operational control, governance and resilience frameworks.
• Proven track record of managing and developing operational teams.
• Experience delivering operational change, transformation or process improvement programmes.
• Experience within a small bank, challenger bank or building society environment is highly desirable.

Candidate Profile

• Hands-on operational leader who is comfortable being close to the detail.
• Strong people manager with a track record of building high-performing teams.
• Able to balance operational delivery, regulatory expectations and strategic change.
• Credible communicator with the ability to influence senior stakeholders. xwzovoh

Package

• Up to £110,000 base salary
• Competitive benefits package
• London-based role

To apply, please send your CV to along with your availability for a confidential discussion.